Fei Hong Lim
Penang,Malaysia
Summary
An outgoing and friendly person, and also proficient at building and maintaining friend relationships. More than 10 years experience in the service industry. And also got a certification from American Hotel & Lodging Association and Wine & Spirit Education Trust level 1.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales
Beauty Consultant
Butterworth, Malaysia
08.2024 - Current
- Achieved Top Sales Performer for over 1 year.
- Consistently exceeded monthly sales targets.
- Built strong customer relationships and maintained a high repeat rate.
Founder & Operator
Malaysian F&B Pop-up Business
Tainan, Taiwan
11.2022 - Current
- Founded and operated a Malaysian street food pop-up specializing in Kaya Toast and Nanyang-style coffee.
- Introduced authentic Malaysian flavors to Taiwan market through night markets and pop-up events.
- Managed product sourcing, food preparation, pricing and daily operations independently.
Service Crew
Haidilao
Taiwan, Taiwan
07.2021 - 11.2022
- Delivered premium customer service in high-volume dining environment.
- Managed table coordination and ensured smooth dining experience.
- Handled customer requests and resolved service issues efficiently.
Guest Service Agent
Sheraton Hotel
Taiwan, Taiwan
07.2020 - 07.2021
- Maintained high service standards aligned with international hospitality guidelines.
- Demonstrated strong communication skills with local and international guests.
- Provided front desk services including check-in, check-out and guest.
Education
International Tourism Management -
National Kaohsiung University of Hospitality and Tourism
09.2016 - 06/2020
Skills
- Teamwork
- Leadership
- Communication
- Problem-solving
- Time management
Personal Information
Date of Birth: 01/26/95
Address:NO,6, LORONG MELOR 6, TAMAN SIN TATT, 12300 BUTTERWORTH
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Malay
Intermediate (B1)
B1
Hobbies and Interests
- Sports & Fitness
- Traveling
- Food & Coffee Enthusiast
Certification
- AHLA (American Hotel & Lodging Association) Hospitality Certification
- WSET Level 1 Award in Wines – Wine knowledge & service fundamentals
Timeline
Sales
Beauty Consultant
08.2024 - Current
Founder & Operator
Malaysian F&B Pop-up Business
11.2022 - Current
Service Crew
Haidilao
07.2021 - 11.2022
Guest Service Agent
Sheraton Hotel
07.2020 - 07.2021
International Tourism Management -
National Kaohsiung University of Hospitality and Tourism
09.2016 - 06/2020