Feei Wen Wong

• Team Leadership: Oversaw a team of 8 professionals in demand planning, supply planning, customer service, logistics, and warehouse operations. Provided guidance, mentoring, and performance evaluations to ensure high levels of productivity and engagement.
• Demand Planning: Developed and implemented demand planning strategies to meet customer requirements and optimize inventory levels, leading to an average of 75% forecast accuracy.
• Supply Planning: Coordinated supply planning activities to ensure timely procurement and delivery of materials, minimizing shortages and excess inventory, resulting in improved supply chain efficiency, with supplier's OTIF averaging at 84%.
• Customer Service: Enhanced customer satisfaction by maintaining strong relationships, addressing inquiries, and resolving issues promptly, achieving average 96% in customer fulfillment scores.
• Logistics Management: Oversaw logistics operations, including transportation, to ensure efficient and cost-effective distribution, reducing logistics costs by consolidating shipment and renegotiate shipping terms.
• Warehouse Operations: Managed warehouse operations to maintain accurate inventory records, efficient storage, and timely order fulfillment.
• Power BI Implementation: Led a project team in developing and implementing a Power BI Dashboard to enhance data visibility and support decision-making across the organization, improving data-driven decision-making processes.
• Process Improvement: Identified opportunities for process improvements and implemented best practices across all supply chain functions, practice Plan-Do-Check-Act across all functions.
• Budget Management: Developed and managed budgets, ensuring alignment with organizational goals and financial targets.
• Collaboration: Worked closely with cross-functional teams to align supply chain activities with business objectives, fostering a collaborative work environment.

Demand Planning - Malaysia, Ecommerce & International Business

• Facilitate Demand Review Meetings with the Commercial and Marketing Teams.
• Identify Discrepancies and Variances between forecast versus actual sales.
• Identify SLOB and follow through trade activation that can further deplete inventory, actively generate reports for participation in trade promo, warehouse sales, internal clearance sales as well as CSR programs
• Monitor weekly sales run rate to ensure inventory optimization to avoid unfulfillment
• Implemented processes to monitor distributors stock holding to minimize overstocking or returns situation, which in turn optimizing sales.
• Streamline and standardize demand planning processes across markets to facilitate inventory management and run rate monitoring.

Supply & Demand Planning - Singapore

• Oversee stock movements within the Singapore Market and continuously monitor weekly run rates.
• Coordinate stock replenishment as required and postpone inbound shipments as Necessary.
• Engage in negotiations to secure improved cost of goods from suppliers, leveraging tiered discounts structured according to volume.
• Examine and optimize cost-saving initiatives, specifically on transportation and warehousing.
• Realized cost savings approaching MYR 900k for the Singapore Market through the optimization of supply planning, stock transit points, and transportation.

• Conducted S&OP and DAM to optimize business profitability and inventory level
• Managed inventory, analyzed and improved forecast accuracy, worked closely with central warehouse, managed 3PL for inbound shipment, reviewed and approved vendor billing, ensured 3PL achieved service level, provided solution for EDI issue between WMS and SAP, managed master data, constantly reviewed material status, assisted finance in material reclass/re-categorize, ensured all MD, PIR, and SL were in place for NPI before shipping, ensured inter-company tax code were maintained correctly.

• Compiled and maintained a credible database of demand planning information, analyzed past consumption data, monitored weekly purchasing forecast, analyzed inventory reports, ensured close discussion and monitoring with Sales and Marketing or Product Managers, worked with customer service to ensure materials ordered are delivered on time, drove improvements within the demand planning process, responsible for optimum inventory, responsible for inventory movement and stock planning, conducted investigations on stock variance, worked with Products Managers to ensure reduction in obsolescence level, maintained material master, PIR, source list, and condition records, managed stock level at both Karcher and external warehouse, managed shipping and receiving activities, maintained close coordination with freight forwarder, worked closely with appointed consultant for trade compliance, achieved and maintained YTD ordering behavior, achieved and reduced inventory days, received Best Performer for Stock Day Management.

• Responsible for inventory control, receiving, warehouse management, conducted root cause analysis for shipment and material issue, handled all incoming shipment issues, led 3PL team for everyday operation, ensured and monitored MRP team in material replenishment, managed duty segregation and productivity of LSP, improved process flow, monitored in-transit inventory, supervised Receiving operation, supervised customer service, expedited and arranged shipment, arranged freight mode and monitored transit of capital equipment, supported drop-ship/off site/triangular shipment, analyzed inventory reports, conducted training for LSP, monitored freight forwarder and in-house 3PL performance.

• Answered inquiries regarding information such as schedules availability, accommodations, procedures, and reservation policies, determined whether space is available on travel dates requested by customers, created and confirmed reservations for transportation and accommodations, arranged routes, itineraries, and accommodation details, conferred with customers to determine their service requirements and travel preferences.

• Equipped self with strong product knowledge and support for customers for products hands-on session, traveled around Klang valley to see customers on a normal daily basis, traveled to Southern regions such as Malacca, Seremban, and Johor at least once a month to follow-up on customers for products usage and issue, reported to superior on any sales activities and planned event or product presentation on a weekly basis, performed monthly forecast for logistic and inventory based on sales territories, attended to customer for urgent product request and liaised with logistic department on stock arrangement and delivery, worked closely with customers for annual medical conference and workshops, worked closely with local agent on hospital funding or tender and submit quotations on time.

• Approached new customers and created new market, followed up with existing customers to collect their feedback and response on products used, met sales target and completed tasks in any given time frame, traveled to Northern regions such as Ipoh and Penang to see customers for products and services offered by Humedical, standby and supported anytime for northern regions customers for surgeries cases and product inquiries.