Fazrol Iqbal Bin Ramlan
Restauran Manager
Batu 16 1/4, Kampung Tua Lambor Kanan, Parit, Perak
Summary
Talented kitchen leader offer over 5 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Sushi King Sdn.Bhd
Petaling Jaya
01.2021 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Actively participated in ongoing customer service programs.
- Correctly calculated inventory and ordered appropriate supplies.
Sales Executive
Opportunist Entrepreneur
Ipoh
05.2020 - 12.2020
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Senior Waiter
Chillex Concept Cafe
Seri Iskandar
11.2017 - 05.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Diploma in Marketing - Marketing
Kolej Profesional MARA Seri Iskandar
Perak 05.2018 - 03.2020
Skills
- Recipes and menu planning
Timeline
Restaurant Manager
Sushi King Sdn.Bhd
01.2021 - Current
Sales Executive
Opportunist Entrepreneur
05.2020 - 12.2020
Diploma in Marketing - Marketing
Kolej Profesional MARA Seri Iskandar
05.2018 - 03.2020
Senior Waiter
Chillex Concept Cafe
11.2017 - 05.2019
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