Fazrin

• Advised prospective study-abroad students on best-fit programs based on personal preferences, academic goals, financial considerations.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Assisted in the organisation of special events like exhibition fairs and school visits to enhance awareness on global education opportunities.

• Assisted students in navigating the application process, providing guidance on required documentation and deadlines.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Worthy of mention:

I. moderator in Students Life during Covid-19 in Australia via Zoom interview

II. speaker in Australian Graduate Sharing across private colleges in Malaysia

III. speaker in Study Destination: Australia via Facebook Live (Marketing project)

IV. speaker in Shape Your Future [NZ focus] (Branch main project of the year series)

V. participant to Australia's #1 university familiarisation trip of the year (ANU Canberra)

• Streamlined students accommodation reservation processes for increased efficiency and customer satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Demonstrated flexibility in adapting to changing priorities or demands from management while maintaining a professional demeanor.