FAZRIN AZMIL HOSNI
IT Service Support Expert
Seremban
Summary
Diversely skilled IT Technical Engineer with 7 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
IT SERVICE SUPPORT EXPERT
HIMA PAUL HILDEBRANDT
KUALA LUMPUR
01.2022 - Current
- Analyze and solving tickets related to IT hardware and software that raised by HIMA users across Asia Pacific (Malaysia, Singapore & Australia).
- Manage users and devices in Microsoft Hybrid Cloud environment (On Prem Microsoft AD and Microsoft Azure AD).
- Provide Microsoft 365 support to HIMA users globally.
- Improvise IT devices policy in Microsoft Intune.
- Monitor and 1st level support for HIMA Asia Pacific network connection.
- Collaborated with colleagues within IT department and vendors to escalate and address users inquiries or technical issues.
- Keep track of IT inventory for APAC region.
- Onboarded new staff with IT equipments, account permissions and necessary training.
SYSTEM ENGINEER
NEX INTELLIGENCE MSC SDN BHD
PUTRAJAYA
07.2020 - 12.2021
- Maintaining server infrastructure for National Cancer Institute
- Windows and Linux OS installation, configuration and troubleshooting
- Manage Active Directory server and Group Policy for NCI domain
- Manage access control and threats using Symantec Antivirus Manager
- Maintain and basic troubleshooting Veritas NetBackup
- Manage and configure VLAN in HP Core switch
- Maintain and configure HP SAN storage and switch
- Maintain user network access and policies in Sangfor Network appliance
- Perform troubleshooting of HP Blade and rack mount servers
- Install, configure and maintain VMWare Esxi 5.0 Server and Client
- Install and configure Zabbix server monitoring
- Provide technical support to NCI end user.
SYSTEM ADMINISTRATOR
SHINJIRU TECHNOLOGY SDN BHD
KUALA LUMPUR
01.2019 - 12.2019
- Solving issue that has been escalated by technical support
- Administrate and monitoring Linux and Windows mail server
- Performing server maintenance
- Backup server monitoring
- CPanel & Plesk troubleshooting and configuration for Shared Hosting, VPS and Dedicated Server
- DNS Management
- Linux and Windows server troubleshooting and configuration
- Postfix, MailEnable, and Smartermail troubleshooting and config
- Basic PHP, Apache, MySQL and MSSQL troubleshooting and configuration
- Linux website and email migration.
SOFTWARE ENGINEER
GOOGLE
KUALA LUMPUR
01.2018 - 12.2018
- Via OPTIMUM INFOSOLUTIONS
- Deployed to Google Malaysia for 1 year contract
- System support and administrator for APAC Google Street View
- Troubleshoot on system and parts that deployed on Google Street View vehicles by using Linux command
- Troubleshoot collected data disk and make sure the disk processing completed.
IT EXECUTIVE
BERMAZ MOTOR TRADING SDN BHD
SHAH ALAM
09.2015 - 12.2017
- Handles network equipment maintenance LAN, VLAN, WiFi network.
- Desktop, laptop and hardware deployment.
- Design network architecture for branch and liaise with contractor.
- Provide LV1 and LV2 support to user for software, hardware and network related issue.
- Handles user’s domain and support related.
- Escalate any unresolved issues to respective vendors.
- Monitoring VPN connection from branches to HQ.
- Handles hardware based firewall (Cyberoam & Sophos) and monitoring network usage traffics.
- Handles backup on server’s hard disk.
- Handles IT assets inventory.
- Support for HR and accounting system application server.
Education
BACHELOR OF COMPUTER SCIENCE - DATABASE MANAGEMENT
UNIVERSITI TEKNIKAL MALAYSIA MELAKA
Malacca 09.2012 - 11.2016
Skills
MICROSOFT
Certification
Microsoft Certified: Azure Administrator Associate
Timeline
Microsoft Certified: Azure Solutions Architect Expert
06-2022
Microsoft Certified: Azure Security Engineer Associate
04-2022
Microsoft Certified: Azure Administrator Associate
03-2022
IT SERVICE SUPPORT EXPERT
HIMA PAUL HILDEBRANDT
01.2022 - Current
SYSTEM ENGINEER
NEX INTELLIGENCE MSC SDN BHD
07.2020 - 12.2021
SYSTEM ADMINISTRATOR
SHINJIRU TECHNOLOGY SDN BHD
01.2019 - 12.2019
SOFTWARE ENGINEER
GOOGLE
01.2018 - 12.2018
IT EXECUTIVE
BERMAZ MOTOR TRADING SDN BHD
09.2015 - 12.2017
BACHELOR OF COMPUTER SCIENCE - DATABASE MANAGEMENT
UNIVERSITI TEKNIKAL MALAYSIA MELAKA
09.2012 - 11.2016
References
REFERENCE 1
Ahmad Madhi
IT Project Manager
NEX Intelligence MSC Sdn Bhd
+6013-3889896
REFERENCE 2
Muhammad Hilmi
IT Manager (Technical)
Bermaz Motor Trading Sdn Bhd (Mazda Malaysia)
+6012-7818285
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