Fazril Azry
Putrajaya
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
5
5
years of professional experience
Work History
IT Specialist
Sheraton Hotel Petaling Jaya
Petaling Jaya, Selangor
01.2023 - 05.2025
- Company Overview: 5-star luxury hotel located in Petaling Jaya, Malaysia
- Maintain, troubleshoot and monitor LAN, Wi-Fi, and internet connectivity within the back of house and public areas of hotel.
- Install, configure, and maintain hotel management software (PMS like Opera, POS systems MICROS).
- Manage user accounts, permissions, and backups of hotel staffs.
- Provide helpdesk support to hotel staff for hardware/software issues.
- Resolve guest IT complaints promptly and professionally.
- Ensure uptime and performance of servers, workstations, and operating systems.
- Contact: Aiman Marzuqi (IT Manager Sheraton Hotel Petaling Jaya) +6019-5588517
Sales Associate & Computer Technician
C-Zone Sdn Bhd
Putrajaya, Wilayah Persekutuan Putrajaya
06.2022 - 12.2022
- Company Overview: Provides computer and technical consulting (repairs, training, networking and upgrade service)
- Assist customers with their new PC purchases and make recommendations to ensure they can take full advantage of their new technology.
- Manage quality communication, customer support and product representation for each client.
- Communicate computer hardware and specifications and other product information to customers in order to provide informatively educate decisions in their purchases.
CRM IT Support & Services
Zipper Resources Sdn Bhd
Putrajaya, Selangor
02.2020 - 04.2021
- Company Overview: Medical Device Authority (MDA)
- Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for clients.
- Computerized activities and maintained customer communications, including data and record tracking correspondences.
- Installed hardware, managed configuration software's and delivered end user training.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Resolved issues with systems, hardware with remote support or on-site support quickly and accurately.
Education
Bachelor's Degree in Information Technology - Information System
UNIVERSITY TENAGA NATIONAL (UNITEN)
10.2019
Foundation in Information Technology - undefined
UNIVERSITY TENAGA NATIONAL (UNITEN)
10.2015
Skills
- Remote Support
- Software Installation
- Customer Service Support
- Hardware & Software Repair
- Computer Installation
- Hardware Configuration
- OPERA
- Network configuration
- Customer service
- IT troubleshooting
Accomplishments
- New WIFI AP for Guest Rooms (Sheraton Hotel Petaling Jaya) (05/2024 - 07/2024) Successfully installed new WIFI AP within all 253 rooms for future proof an internet connectivity
- Updated Firmware for Door-lock (Sheraton Hotel Petaling Jaya) (04/2025 - 05/2025) Successfully installed and updated new door-lock firmware for new room card on all 253 rooms
Timeline
IT Specialist
Sheraton Hotel Petaling Jaya
01.2023 - 05.2025
Sales Associate & Computer Technician
C-Zone Sdn Bhd
06.2022 - 12.2022
CRM IT Support & Services
Zipper Resources Sdn Bhd
02.2020 - 04.2021
Foundation in Information Technology - undefined
UNIVERSITY TENAGA NATIONAL (UNITEN)
Bachelor's Degree in Information Technology - Information System
UNIVERSITY TENAGA NATIONAL (UNITEN)
References
Aiman, Marzuqi, IT Manager Sheraton Hotel Petaling Jaya, +6019-5588517,
Renny Angraini, HR Manager Sheraton Hotel Petaling Jaya, +6019-5588517,
Aiman Hafiz Jalani, Learning & Development Sheraton Hotel Petaling Jaya, +6017-2667147