With nearly six years of experience in the food & beverage industry, I have developed expertise in delivering exceptional customer service and ensuring smooth operations. Dedication to providing top-notch hospitality and effectively managing teams has resulted in consistently positive feedback from customers and colleagues. Skilled in maintaining high standards of cleanliness, adhering to food safety regulations, and optimizing efficiency in fast-paced environments. Seeking new opportunities to leverage skills and contribute to a dynamic team in the food & beverage industry.
Hi, I’m
fazli zulkifli
Senior Waiter Food And Beverage
Johor Bahru,Johor
Summary
Overview
4
years of professional experience
1
Certification
2
Languages
Work History
St Giles Southkey
Senior Waiter
11.2022 - 03.2025
Job overview
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Inspected dishes and utensils for cleanliness.
Aurum Theatre
Bartender
04.2022 - 07.2022
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Holiday Inn
Hotel Management Trainee
08.2021 - 12.2021
Job overview
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
Education
Kolej Yayasan Pelajaran Johor
Diploma from Hotel in Management
01.2022
University Overview
Skills
Food station setup
Certification
Diploma hotel in management
Timeline
Senior Waiter
St Giles Southkey
11.2022 - 03.2025
Bartender
Aurum Theatre
04.2022 - 07.2022
Diploma hotel in management
01-2022
Hotel Management Trainee
Holiday Inn
08.2021 - 12.2021
Kolej Yayasan Pelajaran Johor
Diploma from Hotel in Management
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