Faziela abd karim
Customer Service Executive
Kuala Lumpur / Kuching
Summary
Dedicated and passionate job seeker with strong organizational skills, eager to secure an entry-level customer service position. Committed to contributing to team success through innovative ideas and a proactive approach to problem-solving. Demonstrates a keen ability to engage with customers and enhance their experience, ensuring satisfaction and loyalty. Enthusiastic about supporting company goals while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Recovery Customer Call Centre
Dommal Food Sdn Bhd
09.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service / admin
Azetech Malaysia
03.2022 - 03.2024
- -marketing startup for sales team
- -product explanation for team to have a better understanding
- About customer care and solution on every mistake for a better result
Warehouse supervisor
Shoppe Xpress Sdn Bhd
07.2021 - 02.2022
- -Fix all damages parcel and allocated the missing and misroute parcel to the correct destination.
- -monitoring the work flow to reduce lost report for every department.
Receptionist
Orient Telecoms Sdn Bhd
01.2020 - 04.2021
- - Managed incoming phone calls and attended to client appointments.
- - Focused on administrative tasks, completing forms, and updating client details.
Customer Service Agent
Airasia Sdn Bhd
11.2017 - 11.2019
- - Delivered flight information and provided services to passengers.
- - Ensured passengers boarded safely.
Promoting & Roving
Freelance Event
04.2016 - 09.2017
- - Attracted customers and provided 1-to-1 product explanation sessions.
Sales assistant
DIGI CENTRE KUCHING, SARAWAK
08.2015 - 12.2015
- -Demonstrated strong communication skills while explaining the plan promotion and achieved targets.
Education
SPM -
SMK ST TERESA
01.2014
Skills
Strategic planning
references
En. Nazreen( Shoppe xpress) - 01121392749
Mr. Izzat (Azetech Malaysia ) - 0198891995
Timeline
Recovery Customer Call Centre
Dommal Food Sdn Bhd
09.2024 - 06.2025
Customer Service / admin
Azetech Malaysia
03.2022 - 03.2024
Warehouse supervisor
Shoppe Xpress Sdn Bhd
07.2021 - 02.2022
Receptionist
Orient Telecoms Sdn Bhd
01.2020 - 04.2021
Customer Service Agent
Airasia Sdn Bhd
11.2017 - 11.2019
Promoting & Roving
Freelance Event
04.2016 - 09.2017
Sales assistant
DIGI CENTRE KUCHING, SARAWAK
08.2015 - 12.2015
SPM -
SMK ST TERESA