FAZAL NOOR BIN AHMAD
Muar
Summary
To contribute to firm that supports professional advancement, delivering challenging and rewarding career while facilitating use of knowledge and skills
Overview
23
23
years of professional experience
Work History
Maxis Authorized Technical Crew( Maxpert)
Dancom Systems Sdn Bhd
Muar, Johor
01.2024 - 04.2026
- Completed installation jobs to quality standards within required timeframes.
- WiFi Strength Test survey using Mwise Application Develop by Maxis especially for New Home User or Business
- Troubleshot and resolved technical issues during installations, guaranteeing high levels of customer satisfaction.
- Conducted site surveys to assess customer needs and determine optimal equipment placement for efficiency.
- Inspected fibre optics and other data cable for damage.
- Serviced equipment quickly and accurately for minimal downtime.
Authorized Engineer
One Source Solution Sdn Bhd
Muar, Johor
11.2022 - 01.2024
- Provided onsite support for EDC terminal, including training, configuration, monitoring, and customisation.
- Monitored ticket response times and took appropriate actions to ensure response time targets were met by all bank vendors( GHL, PAYSYS, REVENUE and PM Advisor Service)
- Executed corrective and preventive maintenance as requested by bank vendors.
Compiled all supporting documents or SOF from merchants for reporting and uploading on vendor portal.
FIELD LEADER
ABM GROUP COMPANIES
Muar, Johor
06.2018 - 08.2019
- Manage and run the operation for Fiber Project under TELEKOM MALAYSIA TM such as HSBB, SUBB, BAU and Fiber Maintenance for Johor Utara and Johor Selatan Region
- UniFi Preventive Maintenance and Corrective for TM Johor Selatan Region
- Reported regularly to senior management, providing updates on field activities and progress.
- Documentation preparation and Submissions to main contractor
ASSISTANT SITE MANAGER
INTEGRATED DYNASTY SDN BHD
Kuala Lumpur
05.2017 - 05.2018
- On site operation for OSP and ISP Fiberize Project (landed housing and Apartment) under PR1MACOMM Sdn Bhd a subsidiary of PR1MA Berhad
- Testing and Commissioning all passive equipment by using fiber tools gear OTDR and OLTS
- Liaised with contractors, architects, and stakeholders to facilitate smooth project progression.
- Conducted quality inspections, identified defects, and implemented corrective actions swiftly.
- Supervised a team of subcontractors and workers, promoting a culture of safety and productivity on site.
PROJECT CO-ORDINATOR
NEO VENTURE SDN BHD
08.2015 - 01.2017
- Planning and escalate team for upgrading interleave and Overlay YTL 4G LTE monopole site and tower
- Co-ordinate team for Maxis HSBB & TIME Communication under Fibertell Sdn Bhd
- Compiling all reporting to the Main Contractor
PROJECT MANAGER
MSD DIGITAL INTELLIGENCE SDN BHD
Puchong, Selangor
01.2008 - 04.2014
- Site survey for new Pusat Internet 1Malaysia site especially for outskirt urban area. Deciding and sketching the network diagram for all kampung WiFi powered by solar, make the BOQ and list for technical proposal documentation purpose.
- Site survey and implementation for Communication Tower location especially at dense rural areas. Dealing with stakeholders MCMC and state government for permission purpose for land surveyor and rental. More than 10 sites 76 Meter With 3 legged tower T3 was build up in Pahang within timeline.
- Presented project proposals and reports to senior management, articulating project value and securing necessary approvals.
PROJECT EXECUTIVE
MSD TECHNOLOGY SDN BHD
01.2004 - 01.2008
- Identifying training and development needs within an organization especially for all Pusat Internet 1Malaysia (now known as NADI) site managers through job analysis.
- Designing and expanding training and development programs based on the needs. Working in a team to produce program that are satisfactory to all relevant parties in an organization developing effective induction program.
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with site managers ensuring that statutory training requirements are meet evaluating training and development program.
IT TECHNICAL SUPPORT
3S SYSTEM SDN BHD
Selangor
11.2002 - 11.2004
- Maintenance and Repairing MIMOS SMART COMPUTING Computers and Laptop
- Preventive and Corrective Maintenance for MajlisBelia Felda Malaysia IT Center
- Installation and Maintenance POS Systems For Dmart Felda Outlet
- Sell Computers and Laptop at All PERNAMA( Perwira Niaga Malaysia) Outlet For Southern Region
Education
DIPLOMA - INFORMATION TECHNOLOGY
MSU College
Shah Alam, Selangor2002
Skills
- Project Management
- MS Office 365
- Certified Wireless Network Specialist (CWNP)
- Technical troubleshooting
- Documentation preparation
- Technical reporting
- Creative thinking
- Customer engagement
- CA1C
- CA2C
- Public Presentation
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Maxis Authorized Technical Crew( Maxpert)
Dancom Systems Sdn Bhd
01.2024 - 04.2026
Authorized Engineer
One Source Solution Sdn Bhd
11.2022 - 01.2024
FIELD LEADER
ABM GROUP COMPANIES
06.2018 - 08.2019
ASSISTANT SITE MANAGER
INTEGRATED DYNASTY SDN BHD
05.2017 - 05.2018
PROJECT CO-ORDINATOR
NEO VENTURE SDN BHD
08.2015 - 01.2017
PROJECT MANAGER
MSD DIGITAL INTELLIGENCE SDN BHD
01.2008 - 04.2014
PROJECT EXECUTIVE
MSD TECHNOLOGY SDN BHD
01.2004 - 01.2008
IT TECHNICAL SUPPORT
3S SYSTEM SDN BHD
11.2002 - 11.2004
DIPLOMA - INFORMATION TECHNOLOGY
MSU College