Fauziah Bt Abdullah

Provided financial and accounting support by assisting in various administrative tasks.

• Accounts Payable: Processed incoming bills for payment, recorded financial transactions, and prepared bank deposits to assist the accounting team.
• Accounts Payable: Processed incoming bills, recorded financial transactions, and prepared bank deposits, ensuring timely support for the accounting team.
• Cash Management: Managed petty cash for daily operations and processed employee reimbursement claims, maintaining accurate financial records.
• Tender Management: Compiled, verified, and structured necessary supporting documents for government and private sector project tenders to ensure 100% compliance before final submission.

Performed office administration tasks to enhance operational efficiency.

• Secretarial Duties: Drafted and finalized official letters, comprehensive reports, and meeting minutes, facilitating effective communication for management.
• Schedule Coordination: Scheduled appointments, organized meetings, and coordinated daily tasks for team members to ensure smooth operations.
• Communication Management: Answered phone calls, managed digital enquiries, and handled incoming courier packages.
• Asset Tracking: Monitored stock levels, checked incoming/outgoing supplies, updated product details, and managed office assets/equipment.
• Stakeholder Relations: Communicated directly with clients and vendors to schedule follow-ups, deliveries, and maintain strong business relationships.

Human Resources & Compliance

• Records Management: Maintained physical and digital filing systems, including confidential corporate records and employee files.
• HR Support: Tracked and updated employee attendance, annual leave, and medical leave (MC) records.
• Payroll Assistance: Scanned and verified staff punch cards and overtime records for submission to the payroll department.

Financial & Accounts Administration

• Banking Operations: Managed daily banking procedures and generated accurate financial and administrative reports for management.
• Managed daily banking procedures and generated financial and administrative reports for management.
• Cash & Claims Control: Managed petty cash funds for daily office use and processed claims and reimbursements to ensure timely financial operations.

General Administration: Performed a wide range of office tasks, including answering phone inquiries, duplicating documentation, and managing office supplies.

• Human Resources Support
• Statutory Compliance: Assisted in preparing employee offer letters, administrative documentation, and handled staff registration for EPF (KWSP) and SOCSO (PERKESO).
• Leave & Records Management: Tracked and updated employee leave applications while maintaining comprehensive physical and digital staff files.

Performance Reviews: Supported management in preparing and organizing employee job performance evaluation forms.

• Office Operations & Logistics
• Fleet Management: Monitored and managed renewal of company vehicles' documentation, ensuring compliance with road tax, insurance, and service schedules to maintain operational readiness.
• Stakeholder Relations: Drafted official correspondence, including appreciation letters for contributors, enhancing relationships through formal acknowledgment.

Business & Financial Management

Managed daily cash flows, business accounts, sales revenues, and financial budgeting to ensure fiscal health.

Procurement: Sourced, negotiated, and purchased laundry equipment and chemical supplies efficiently to maintain optimum stock levels.

Operational Control: Oversaw and streamlined all daily business operations to ensure high service quality and customer satisfaction.

Operations & Customer Service

• Executed operational tasks including sorting, tagging, washing, drying, and pressing garments to enhance service efficiency.
• Ensured quality control over laundry processes to consistently meet and exceed customer expectations.

EON BANK BERHAD, JOHOR BAHRU

Operations & Finance Officer (Clerk / Cashier / Trade Finance / Credit Admin) | 1997 – 2007

Banking Operations & Cash Management

• Tellers & Cash Handling: Delivered over-the-counter customer service as a cashier, managing cash transactions, deposits, and withdrawals with accuracy.
• Branch Reconciliation: Performed daily cash, current, and savings account balance reconciliations to ensure 100% precision in branch balancing.
• Remittance & Trade Finance: Executed remittance services and handled routine trade finance clerk responsibilities with strict accuracy.
• Account Services: Managed the end-to-end process of opening new customer accounts and administered safe deposit box services securely.

Financial Compliance & Administration

• Credit Administration: Provided administrative support for the credit and loan department, ensuring clean data entries and document security.
• Regulatory Reporting: Prepared and submitted Balance of Payment reports, including External Account reports (Form 'P' and 'R'), adhering strictly to banking standards.
• Supported various bank departments by providing backup clerical assistance during peak periods.

HONG LEONG BANK BERHAD, JOHOR BAHRU

Operations & Finance Clerk (Clerk / Cashier / Trade Finance) | 1993 – 1996

Banking Operations & Customer Services

• Frontline & Cashiering: Served frontline customers at the counter, processing daily deposits, withdrawals, and financial transactions.
• Trade Services: Assisted the Trade Finance department with clerical duties, document checks, and data entry.
• Managed routine administrative tasks as a Safe Deposit Box Clerk to safeguard customer valuables.

Credit Control & Administration

• Collections Support: Drafted and dispatched official reminders to customers for overdrawn accounts, ensuring timely communication of account status.
• Branch Reconciliation: Executed daily balancing of cash, current, and savings accounts, maintaining accuracy and compliance at day's end.
• Regulatory Compliance: Compiled and prepared Balance of Payment reports (External Account reports including Form 'P' and 'R').
• Document Management: Sorted, distributed, and filed internal reports to respective bank departments while maintaining a structured filing room.
• Cross-Functional Support: Provided back-up assistance to bank departments during high-volume periods, facilitating seamless operations.