FAUZAN KHATIB
GURUN,KEDAH
Summary
Dynamic professional with expertise in customer relation management and team leadership, adept at strategic planning and marketing. Demonstrates critical thinking and negotiation skills, ensuring effective supply inventory control and clinic workflow optimisation. Familiar with healthcare standards, basic clinical procedures, and emergency response protocols, showcasing empathy and understanding in high-pressure environments. Career goals include advancing clinical operations efficiency while maintaining excellence in patient care.
Offering strong organisational skills and compassionate approach to patient care. Knowledgeable about coordinating schedules, managing patient records, and ensuring smooth clinic operations. Ready to use and develop communication, multitasking, and problem-solving skills in [Desired Position] role.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Clinic coordinator
PRIMER CHERANG CLINIC SUNGAI PETANI
SUNGAI PETANI, MALAYSIA
02.2025 - Current
- Maintaining Public Relation with Customer thru Outreach & Outsource and represent company for stability floe of patient traffic and sale improvement .
- Managing staff schedule , Clinic Operation, Customer Relation ,Clinic Cash Closing Sale & Clinic Operating item.
- Addressed patient queries and concerns, resulting in higher satisfaction rates.
- Handled confidential patient records following strict data protection guidelines.
- Assisted in the recruitment and training of clinic staff to elevate service standards.
- Facilitated the implementation of health and safety regulations, ensuring a safe environment for all parties involved.
Production Specialist
MICRON BATU KAWAN
07.2021 - 01.2023
- Improvise the workload given and settlement of task from time to time with or without the supervision of management and teamwork directly with supervisor to achieve daily KPI.
SALE & MARKETING
FEREENA BEAUTY
12.2020 - 07.2021
- Seek out new lead and sale opportunities through cold calling networking and social media also ensure the availability of stock for sales.
- Maintaining the customer relation management to sustain the stability and continuous of sale target and quality of services.
Admin Sale & Marketing
EMCOMMERCE ( Emzi Holding )
04.2020 - 12.2020
- Leading Team Sale To Achieve Monthly Target
- Attract potential customer by answering product and service questions including suggesting other information of company products related to the customer.
CASHIER ( Part time )
PARKSON LION GROUP
05.2016 - 12.2016
- Operate cash register or point of sale terminals to accept payment of cash , credit card , cheque , gift voucher .
- Verify cash , credit card , gift voucher for validity and authenticity .
Education
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH SAIN POKOK SENA
01.2020 - 12.2013
DIPLOMA - BANKING STUDIES
UNIVERSITI TEKNOLOGI MARA
12.2016 - 01.2020
Skills
- Customer Relation Management
- Team Leader
- Critical thinking
- Negotiator
- Marketing
- Supply inventory control
- Healthcare standards familiarity
- Strategic planning aptitude
- Basic clinical procedures
- Clinical workflow optimization
- Multitasking mastery
- Clinic workflow optimisation
- Emergency response protocols
- Empathy and understanding
- Office equipment operation
- Pressure handling
References
MR., KAMARUZZAMAN, Assistant General Manager Visual Merchandising, 019-3858589, Parkson Lion Group
Interests
Sports, Reading
Timeline
Clinic coordinator
PRIMER CHERANG CLINIC SUNGAI PETANI
02.2025 - Current
Production Specialist
MICRON BATU KAWAN
07.2021 - 01.2023
SALE & MARKETING
FEREENA BEAUTY
12.2020 - 07.2021
Admin Sale & Marketing
EMCOMMERCE ( Emzi Holding )
04.2020 - 12.2020
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH SAIN POKOK SENA
01.2020 - 12.2013
DIPLOMA - BANKING STUDIES
UNIVERSITI TEKNOLOGI MARA
12.2016 - 01.2020
CASHIER ( Part time )
PARKSON LION GROUP
05.2016 - 12.2016