FATIN NAJIHAH BINTI AZMAN
SOCIAL COMMUNICATION (COMMUNICATION/CUSTOMER SERVICE/EVENT MANAGEMENT)
BATU BERENDAM
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Waitress
YALIS CAKERY
GEMENCHEH
03.2023 - 04.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Customer Service Representative
LITTLE CRUNCHY
CHERAS
10.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
LIVE HOST
LITTLE CRUNCHY
CHERAS
10.2022 - 03.2023
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Substitute Teacher
SMK TEBONG, MELAKA
ALOR GAJAH
04.2019 - 04.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Provided instruction for students in core subject areas.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Education
BACHELOR OF COMMUNICATION (SOCIAL COMMUNICATION) - SOCIAL COMMUNICATION
UNIVERSITI PENDIDIKAN SULTAN IDRIS
TANJONG MALIM, PERAK 09.2019 - 03.2023
SIJIL TINGGI PELAJARAN MALAYSIA, STPM - LITERATURE
SMK DATO MOHD TAHA
GEMENCHEH, NEGERI SEMBILAN 07.2017 - 12.2018
SIJIL PELAJARAN MALAYSIA, SPM - SCIENCE TECHNICAL
SMK TEBONG
ALOR GAJAH, MELAKA 01.2016 - 12.2016
Skills
LEADERSHIP
References
Dr. Siti Nor Amalina Binti Tajuddin
019-2665269
Head of Communications and Media Department,
Communications and Media Department,
Universiti Pendidikan Sultan Idris (UPSI),
sitinoramalina@fbk.upsi.edu.my
Academic Advisory
Dr. Farah Fazlinda Binti Mohammad
013 269 3122
Lecture of Communications and Media Department,
Communications and Media Department,
Universiti Pendidikan Sultan Idris (UPSI),
farahfazlinda@fbk.upsi.edu.my
Internship Advisory
Timeline
Waitress
YALIS CAKERY
03.2023 - 04.2023
Customer Service Representative
LITTLE CRUNCHY
10.2022 - 03.2023
LIVE HOST
LITTLE CRUNCHY
10.2022 - 03.2023
BACHELOR OF COMMUNICATION (SOCIAL COMMUNICATION) - SOCIAL COMMUNICATION
UNIVERSITI PENDIDIKAN SULTAN IDRIS
09.2019 - 03.2023
Substitute Teacher
SMK TEBONG, MELAKA
04.2019 - 04.2019
SIJIL TINGGI PELAJARAN MALAYSIA, STPM - LITERATURE
SMK DATO MOHD TAHA
07.2017 - 12.2018
SIJIL PELAJARAN MALAYSIA, SPM - SCIENCE TECHNICAL
SMK TEBONG
01.2016 - 12.2016
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