Fatin Najihah Binti Nor Hapizu
Administrative Secretary
Lanchang,Pahang
Summary
Customer service professional with proven track record of enhancing customer experiences and fostering strong client relationships. Known for reliability and adaptability in dynamic environments, contributing to team success and meeting organizational goals. Skilled in active listening and conflict resolution, ensuring smooth customer interactions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Asistant
Watson Personal Care Stores
11.2021 - 01.2025
- Handled cash transactions accurately while adhering to company security protocols.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Recommended complementary purchases to customers, increasing revenue.
Education
Some College (No Degree) - Administrative Secretary
Kolej Vokasional Kemaman
Kemaman, Terengganu 01.2017 - 11.2020
Skills
Active learning
Complaint handling
Customer assistance
Friendly and helpful
Customer service
Cash handling
Team collaboration
Timeline
Customer Asistant
Watson Personal Care Stores
11.2021 - 01.2025
Some College (No Degree) - Administrative Secretary
Kolej Vokasional Kemaman
01.2017 - 11.2020
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