Fatin Nadia Binti Dzulkifli
Enrolment Executive
Klang
Summary
Versatile and results-driven professional with more than ten years of comprehensive experience spanning across Retail, Finance, Sales & Marketing and Administration. Proven track record of excelling in diverse roles, demonstrating strong leadership, strategic thinking and effective problem-solving skills. Adept at driving operational efficiency, implementing process improvements and fostering cross-functional collaboration.
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Enrolment Executive
Beaconhouse Malaysia Sdn Bhd
01.2024 - Current
- Plan, schedule and execute strategies to develop feeder school relationships, including corporate program, national primary and secondary schools, kindergartens and recruitment agents as additional sales channels.
- Make phone calls, conduct in-person visits and presentations to prospective customers / organizations / parents and follow up consistently.
- Collaborate with Head of Corporate Communications and peers to contribute ideas for sales strategies and improvements.
- Develop and implement effective sales strategies to drive enrolment.
- Work with the Regional Officer (RO) to execute marketing plans for brand awareness and lead generation.
- Support student recruitment initiatives through on and off-campus events, promotional activities, on-campus counseling and school tours.
- Provide exceptional customer service, anticipating the needs of new and existing parents.
Admin Executive
Top Spectrum Sdn Bhd
03.2023 - 01.2024
- Manage incoming and outgoing calls, welcome visitors.
- Prepare daily collection summary and monthly fee collection report.
- Track daily incoming payments.
- Report on monthly expenditure bills (TNB, Telekom, cleaning services, etc).
- Maintain and secure student database, update student files daily.
- File receipts systematically.
- Ensure timely updates of school cellphone messages and respond to school-related emails.
- Assist with IGCSE exam-related tasks, including email communication, registration form payment collection and ROP preparation.
- Issue invoices to parents quarterly via WhatsApp and hard copy.
- Prepare physical attendance sheets, control book & punch card on monthly basis.
- Prepare offer letter and security deposit documentation.
- Issue receipts for all payments (school fee, uniform, ASP & others).
- Assist Principal and Head of Education in operation matter.
Sales Coordinator Executive
Merryfair Chair System Sdn Bhd
01.2022 - 02.2023
- Organize sales team schedules, handle document management and facilitate communication of pertinent information.
- Guarantee the availability of sales-related equipment and materials.
- Handle customer complaints and offer after sales support.
- Generate quotations and proforma invoices.
- Oversee the precise and timely processing of orders and sales transactions.
- Communicate unforeseen delays or issues to clients.
- Track team progress, identify areas for improvement and suggest enhancements.
- Aid in the preparation and organization of promotional materials or events.
- Ensure adherence to laws and policies.
Sales Admin Executive
Toyota PCM Klang Motor Sdn Bhd (formerly known as UMW Toyota Motor Sdn Bhd - Klang Branch)
10.2019 - 12.2021
- Maintain and update the Kaizen Chart Board on a monthly basis.
- Monitor and report any issues related to new cars.
- Manage customer inquiries through WhatsApp, ensuring they are assigned to Sales Advisor for closure in the ECMS System.
- Conduct monthly reconciliation of accounts and handle credit facilities applications.
- Facilitate dealer to dealer transactions.
- Ensure proper allocation for Retail Customer Order (RCO) requests.
- Handle all process of floorstocking.
- Assigning leads from customer portal in ECMS System to Sales Advisors.
- Coordinating the application process for demo vehicles (company demo) and disposal.
Finance Assistant (Grade G6)
FGV Transport Services Sdn Bhd (a subsidiary of FGV Holdings Berhad, Government-Linked Company)
06.2016 - 06.2019
- Ensure the safety and availability of cash on hand to meet operational needs.
- Maintain control over financial documents and data.
- Input data, prepare payment vouchers and issues cheque.
- Monitor and ensure that the amount of money in the lock safe does not exceed RM40,000.
- Organize and oversee quarterly stock take.
- Prepare monthly commissions and salary for contract drivers.
- Generate and distribute debtor’s statements.
- Prepare reconciliation statements for bank accounts, cash accounts and SAP.
- Record and distribute cheque (Depot and HQ) to vendors and contractors.
Retail Executive cum Physiotherapist
Malaysian Healthcare Sdn Bhd
02.2014 - 05.2016
- Engage and advise customers on suitable medical equipment and appliances for their needs.
- Input sales data into the Pronto System.
- Maintain monthly sales target.
- Ensure sufficient float money for daily operations.
- Conduct house visits or site visits to hospitals / medical centre for patient / customer needs.
- Assist Manager and Assistant Manager as required.
- Follow up with customers on equipment delivery and related cases.
- Handle customer inquiries and complaints via phone call.
- Provide physiotherapy services as needed for customers.
- Collaborate with the team to ensure excellent customer service and satisfaction.
Education
Master of Business Administration
Universiti Teknologi Mara (UiTM)
Selangor 04.2001 -
Bachelor (Hons) Business Administration - Human Resource Management
Universiti Teknologi Mara (UiTM)
Selangor10.2020
Diploma - Physiotherapy
Universiti Metropolitan Asia
Selangor07.2013
Skills
Soft Skills: Proactive, Teamwork, Time Management, Communication, Active Listening, Adaptability, Collaboration, Management
Certification
Malaysian Physiotherapy Association (MPA), Microsoft Office Excel “Zero to Pro”, Basic Mandarin Conversation (Grade A), Sijil Kursus Latihan Pengendali Makanan & Certified Virtual Assistant by Virtual Professional Services Association Malaysia.
References
Nor Natasha Farhana Binti Hamizon
Assistant Manager of Marketing & Enrolment
Beaconhouse Malaysia Sdn Bhd
+60 11-2665 0515
Awards
Anugerah “Pelajar Berkarisma”
ADDITIONAL INFORMATION
Expected Salary: RM5,200
Availability: 3 months notice
License: B2, D
Timeline
Enrolment Executive
Beaconhouse Malaysia Sdn Bhd
01.2024 - Current
Admin Executive
Top Spectrum Sdn Bhd
03.2023 - 01.2024
Sales Coordinator Executive
Merryfair Chair System Sdn Bhd
01.2022 - 02.2023
Sales Admin Executive
Toyota PCM Klang Motor Sdn Bhd (formerly known as UMW Toyota Motor Sdn Bhd - Klang Branch)
10.2019 - 12.2021
Finance Assistant (Grade G6)
FGV Transport Services Sdn Bhd (a subsidiary of FGV Holdings Berhad, Government-Linked Company)
06.2016 - 06.2019
Retail Executive cum Physiotherapist
Malaysian Healthcare Sdn Bhd
02.2014 - 05.2016
Master of Business Administration
Universiti Teknologi Mara (UiTM)
04.2001 -
Bachelor (Hons) Business Administration - Human Resource Management
Universiti Teknologi Mara (UiTM)
Diploma - Physiotherapy
Universiti Metropolitan Asia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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