Fatin Hidayu Zulkifli
Melaka
Summary
Dynamic professional with a strong foundation in customer engagement and service excellence. Cultivated long-term client relationships that drive loyalty and referrals. Delivered detailed performance reports that informed sales strategies and improved operational effectiveness.
Overview
7
7
years of professional experience
Work History
Retail Operations & Supervisor Executive
All Day Pharmacy
Melaka
05.2023 - Current
- Delivered personalized customer service by recommending suitable healthcare and pharmaceutical products based on customer needs, contributing to consistent sales performance
- Achieved and exceeded monthly sales targets through effective product knowledge, upselling, and cross-selling strategies
- Built and maintained strong customer relationships, increasing repeat purchases and customer loyalty
- Provided professional advice on over-the-counter medications and wellness products, ensuring compliance with healthcare guidelines
- Managed inventory levels, stock replenishment, and product merchandising to ensure product availability and attractive in-store presentation
- Handled customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction
- Collaborated with team members to meet store KPIs and improve daily operations in a fast-paced retail environment
Sales Executive
Bank Simpanan Nasional
01.2021 - 01.2022
- Supported planning and execution of sales campaigns and customer outreach initiatives.
- Developed and nurtured long-term customer relationships to foster loyalty and referrals.
- Provided management reports and dashboards for monitoring performance.
Substitute Teacher
SMKJC Yok Bin
Melaka
02.2020 - 04.2020
- Delivered structured lessons, improving communication and presentation skills.
Medical Laboratory Intern
Melaka General Hospital
Melaka
07.2019 - 12.2019
- Assisted with data entry for laboratory tests.
- Supported reporting procedures to ensure accuracy and compliance.
- Contributed to adherence to data standards in laboratory operations.
Education
MBA -
UKM Graduate School of Business
01-2023
BSc (Hons) - Biotechnology with Management
Universiti Kebangsaan Malaysia
01-2019
Foundation in Life Science -
Kolej Matrikulasi Melaka
01-2016
Skills
- Sales & Business Development
- Healthcare Product Knowledge
- Customer Relationship Management (CRM)
- Upselling & Cross-Selling
- Negotiation & Communication Skills
- Target Achievement & KPI Management
- Market Analysis & Customer Insights
- Problem Solving & Decision Making
- Time Management & Multitasking
- Microsoft Office (Excel, PowerPoint, Word)
Languages
Malay
Proficient
C2
English
Advanced
C1
Project
MBA Project - TikTok Business Online Conference, 2023, Sponsorship, reporting, marketing planning.
- Led the successful execution of a dynamic conference through meticulous coordination, strategic communication, and innovative engagement tactics.
- Skilfully managed all stages of the event, from pre-planning to seamless execution, ensuring are markable experience for attendees.
- Adept at crafting compelling documents, letters, and email invitations that reflect a professional tone and drive participant engagement.
- Leveraged strong networking skills to secure strategic sponsorships and fostered positive working relationships with conference speakers, resulting in an event that exceeded attendance goals and left a lasting impact.
References
Human Resource Manager
ALL DAY PHARMACY
03-31412317
Timeline
Retail Operations & Supervisor Executive
All Day Pharmacy
05.2023 - Current
Sales Executive
Bank Simpanan Nasional
01.2021 - 01.2022
Substitute Teacher
SMKJC Yok Bin
02.2020 - 04.2020
Medical Laboratory Intern
Melaka General Hospital
07.2019 - 12.2019
MBA -
UKM Graduate School of Business
BSc (Hons) - Biotechnology with Management
Universiti Kebangsaan Malaysia
Foundation in Life Science -
Kolej Matrikulasi Melaka