Summary
Overview
Work History
Education
Skills
Application Objective
Coursework
Certification
Timeline
Generic
FATIN BASYIRAH  BINTI MOHAMAD NASIR

FATIN BASYIRAH BINTI MOHAMAD NASIR

Team Leader
No 18, Jalan 21/10, Taman Koperasi Polis Fasa 1, 68100 Wilayah Persekututan Kuala Lumpur

Summary

To secure an administrative position with regular office hours where I can contribute to daily operations and support the team efficiently. I am a fast learner, highly organized, and eager to adapt quickly to new tasks and environments. My goal is to grow within a professional setting while providing reliable and proactive administrative support.

Overview

10
10
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Team Leader

TNB Healthcare
01.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Team Leader (Resolution Team)

Daythree Bussiness Services Sdn Bhd (Air Selangor Project)
01.2022 - 12.2024
  • Manage resolution team
  • Manage Key Performance Individual (Resolution Team) every month
  • Manage Resolution Task Segregation every day
  • Pull data abandon and voicemail and segregation for resolution team make outbound calls
  • Compile all data (excel) end of resolution teams for outbound report every day
  • Manage morning briefing with resolution team every morning (weekdays)
  • Email to client regards to isolated cases
  • Find daily mistake of agents send by client (Air Selangor)
  • Handling difficult customers pertaining to the unresolved issues

Customer Resolution Executive

Daythree Busslness Services Sdn Bhd (Air Selangor Prefect)
07.2021 - 01.2022
  • Outbound calls to consumer when get feedback from region Air Selangor lodge report with documentation that consumer's send by link
  • Courtesy call to consumer if agent (inbound) give wrong information to consumer
  • Outbound call when abandon calls coming during spike call
  • Help Inbound team answering call during spike call & manpower decrease
  • Handling difficult customers pertaining to the unresolved issues

Customer Service Executive

Pengurusan Air SelangorSdn Bhd
10.2019 - 06.2021
  • Answer Incoming calls from consumers via voice unit
  • Key In all complaints from consumers that related to water issue, billing, meter and disconnection
  • Follow up case with liaison officer
  • Provide information, handle complaints and inquiries from consumers

General Clerk

Excellent MachlinaTeam
05.2018 - 11.2018
  • Proper record & closely monitoring & updating Cashbook/Petty Cash/Weekly Cash Planning
  • Create and modify documents using Microsoft Office
  • Coordinate and maintain records for staff office space, phones, stair leaves, staff attendance

Practical Trainee

Mastura FoodEnterprise
01.2018 - 05.2018
  • I had applied for halal certificates for new and renewal products
  • I had applied for 234 new products and 472 renewal products
  • I had liaise with PIC Halal at JHEJNS for checking halal documentation and open system MyeHalal
  • I have been in charge of digital tree trade zone (DFTZ) for Alibaba.com
  • I learned how to make a cake from beginning to end (various cake)
  • I learned how to manage the business in terms of price, profit, supplier and GST
  • I was sent by boss to Aeon Shah Alam to promote Almond Durian and Almond Crockette for the promotion of homemade Malaysia

Food and Beverage Assistant & Cashier

Sekolah TlngglPortDfckson
06.2017 - 07.2017
  • I work with my father for his small business
  • I learned how to manage business and serve customers
  • I also learned efficiency and speed when dealing with a lot of customer situations

Food and Beverage Assistant

D'Ajl MaggiePowerCorner
12.2014 - 05.2015
  • I work with my father for his small business
  • I learned how to manage business and serve customers
  • I also learned efficiency and speed when dealing with a lot of customer situations

Education

HACCP COURSE -

HALAL SLAUGHTERING PRACTICAL - undefined

FOOD HANDLER CONTROL COURSE - undefined

Skills

Team supervision

Application Objective

To secure an administrative position with regular office hours where I can contribute to daily operations and support the team efficiently. I am a fast learner, highly organized, and eager to adapt quickly to new tasks and environments. My goal is to grow within a professional setting while providing reliable and proactive administrative support.

Coursework

  • HACCP COURSE, 03/21/17, A system which identifies, evaluates and controls hazard which are significant for food safety. An Internationally accepted methodology to reduce and manage risk.
  • HALAL SLAUGHTERING PRACTICAL, 04/09/17, Traditional halal meat is killed by hand and must be blessed by the slaughterman. Islam has strict laws on the proper method of slaughtering an animal.
  • FOOD HANDLER CONTROL COURSE, 07/02/17, Food Handling Safety is important to help reduce the risk of becoming sick after eating and drinking.
  • MICROSOFT IT CLASS, 03/30/15, Microsoft IT Class are learning about how to use Microsoft Word, Microsoft Power Point and computerized typing.
  • PROFESSIONAL HALAL EXECUTIVE TRAINING, 12/12/18 - 12/26/18, Executive halal training is provided by experienced trainers in halal certification industry and body.
  • MICROSOFT IT CLASS (MS OFFICE EXCEL 2013), 02/11/19 - 02/19/19, Microsoft IT Class are learning about how to use Microsoft Office Excel 2013 more efficiently.
  • RADICAL CUSTOMER SERVICE PROGRAM (VOICE UNIT), 08/01/20 - 03/31/21, In this program, I had learnt a lot of skills and knowledge how to be a good company representative to consumers via voice call.

Certification

Certificate of Recognition (COPC CX Standard Release 7.0)

Timeline

Team Leader

TNB Healthcare
01.2025 - Current

Certificate of Recognition (COPC CX Standard Release 7.0)

05-2024

Certificate of Recognition (Trust)

05-2024

Team Leader (Resolution Team)

Daythree Bussiness Services Sdn Bhd (Air Selangor Project)
01.2022 - 12.2024

People Management (Upskilling) & Basic Excel Understanding (Malaysia Digital Economy Corporatioon (MDEC)

08-2021

Customer Resolution Executive

Daythree Busslness Services Sdn Bhd (Air Selangor Prefect)
07.2021 - 01.2022

Best Call Centre Officer (May 2020)

05-2020

Customer Service Executive

Pengurusan Air SelangorSdn Bhd
10.2019 - 06.2021

General Clerk

Excellent MachlinaTeam
05.2018 - 11.2018

Practical Trainee

Mastura FoodEnterprise
01.2018 - 05.2018

Food and Beverage Assistant & Cashier

Sekolah TlngglPortDfckson
06.2017 - 07.2017

Food and Beverage Assistant

D'Ajl MaggiePowerCorner
12.2014 - 05.2015

HALAL SLAUGHTERING PRACTICAL - undefined

FOOD HANDLER CONTROL COURSE - undefined

HACCP COURSE -

FATIN BASYIRAH BINTI MOHAMAD NASIRTeam Leader