Summary
Overview
Work History
Education
Skills
Accomplishments
Publications
References
Languages
Timeline
Generic
Fatin Shohaimy

Fatin Shohaimy

Kuala Lumpur

Summary

Highly-motivated analyst with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excited to take next career level.

Overview

6
6
years of professional experience

Work History

Trust and Safety Associate (Analyst)

Accenture Solution Sdn Bhd
Kuala Lumpur
03.2025 - Current
  • Collaborated with team members to streamline review processes and improve efficiency.
  • Conducted thorough assessments to ensure adherence to standards.
  • Shadowing new analyst on policies and best practices for evaluations.
  • Maintained records of reviewed content for future reference and audits.
  • Documented all review processes including notes, observations, analyses, recommendations.
  • Worked closely with QA and team members to provide updates on progress of content being conducted.
  • Provided detailed reports summarizing findings from reviews and analysis.
  • Presented ideas and storyboards to QA and team members.

Subject Matter Expert (SME)

Accenture Solution Sdn Bhd
Kuala Lumpur
08.2024 - 03.2025
  • Prioritize operation and quality task in a daily basis
  • Support the QTP team by delivering and updating new policies by the client
  • Act as the main person to guide and coaching analyst during production hours
  • Prepare reports for calibration call for analyst references
  • Provide trackers for analyst to collect their questions regarding policy updates
  • Weekly collaboration with QAs to brainstorm ideas for quality enhancement
  • Verify errors from SMEs side for QAs to get alignment
  • Shadowing the rock bottom performer to increase knowledge policies
  • Prepare PKT questions and scoring for analyst bi-weekly
  • Dealing with potentially disturbing or graphic content while maintain emotional stability
  • Making quick judgements in a fast-paced environment
  • Reporting serious violations to relevant teams for further actions
  • Attend weekly calibration with the global leads and clients.
  • Collaborating in internal calibration with Accenture and global clients.
  • Analyzed complex data sets to identify meaningful patterns and relationships.
  • Mentored junior team members in best practices, industry standards and technical skills.

Trust and Safety Associate (Analyst)

Accenture Solution Sdn Bhd
Kuala Lumpur
08.2021 - 07.2024
  • Tracked and prepared new policy for current trend that happened in Indonesian market.
  • Reviews and managed user generated content on online platforms (facebook and instagram).
  • Applying consistent judgment to ensure content aligns with the platform's terms of service and community guidelines.
  • Developed and implemented safe operating procedure for new tasks.
  • Collaborated with Indonesian team to develop strategies for minimizing the uncertainty and errors.
  • Developed and implemented comprehensive safety policies and procedures.
  • Maintained compliance with regulations applicable to workplace operations.
  • Brainstorming ideas to be selected by reviewers for company betterment.
  • Identified trends in user behavior to improve moderation processes.
  • Updated job knowledge through collaboration call.
  • Maintained records of all activities related to content moderation, ensuring accuracy and compliance.

Research Assistant

Dr Syaidatun Nazirah Abu Zahrin
Bangi
09.2019 - 02.2020
  • Assist in research, collecting data and managed respondents data.
  • Translating language and check for errors.
  • Did a reading for 100 journals in a week and make a systematic review within deadline.
  • Search for high impact journals for reference.
  • Prepared presentations on research findings for conferences or seminars.
  • Performed literature reviews to identify current trends in field being studied.
  • Compiled data into tables, graphs and charts for presentation purposes and publication in journals or magazines.
  • Monitored and reported on research progress and related activities.
  • Interacted with participants during fieldwork visits to collect data according to established protocol.
  • Conducted surveys or administered questionnaires to collect data from participants in studies or experiments.
  • Managed research projects efficiently, meeting deadlines and exceeding expectations within budgetary constraints.
  • Adapted to changing research environments and readily adjusted to new research directions and priorities.

Education

Masters Degree - Educational Psychology

National University Of Malaysia (UKM Bangi)
Bangi
07.2021

Bachelor of Sport Science -

UiTM Kampus Arau
Perlis
10.2019

Diploma in Sport Science and Recreation -

UiTM Kampus Arau
Perlis
10.2017

Skills

  • Microsoft Office
  • Problem solving
  • Decision making
  • Communication
  • Content guidelines
  • Content strategy
  • Positive psychology
  • Active learning

Accomplishments

  • Won a silver medal in canoe competition represents UiTM Perlis
  • Involved in canoe largest expedition from Port Dickson to Johor in three days and selected in Malaysia Book of Records
  • A top presenter during VIVA research paper
  • Achieved for four times as a top performer in PDO KL projects
  • Recognised by leads as best people and best employee
  • Promoted as SME after 3 years serving for PDO KL

Publications

The Relationship of Academic Self Concept and Self Esteem Among Student-Athletes at UKM Bangi, Malaysian Journal of Social Sciences and Humanities

References

  • Dr Syaidatun Nazirah Binti Zahrin, 0193921789, Pusat Citra, UKM Bangi
  • Mohamad Razi bin Kassim, 0168334594, Accenture Solution Sdn Bhd

Languages

  • Malay, Native
  • English, Fluent
  • Indonesian, Advanced

Timeline

Trust and Safety Associate (Analyst)

Accenture Solution Sdn Bhd
03.2025 - Current

Subject Matter Expert (SME)

Accenture Solution Sdn Bhd
08.2024 - 03.2025

Trust and Safety Associate (Analyst)

Accenture Solution Sdn Bhd
08.2021 - 07.2024

Research Assistant

Dr Syaidatun Nazirah Abu Zahrin
09.2019 - 02.2020

Masters Degree - Educational Psychology

National University Of Malaysia (UKM Bangi)

Bachelor of Sport Science -

UiTM Kampus Arau

Diploma in Sport Science and Recreation -

UiTM Kampus Arau

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Fatin Shohaimy