FATIN NURSYUHADA
Serendah, Selangor,10
Summary
Driven and customer-focused professional with experience at Kenangan Coffee, adept in beverage preparation and espresso machine operation. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and boosting sales through strategic upselling. Skilled in cash handling and maintaining accurate financial records, demonstrating both hard and soft skills essential for retail success.
Overview
2
2
years of professional experience
Work History
Barista
Kenangan Coffee
12.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Cashier and Retail Assistant
2 Ply Sdn Bhd
05.2022 - 09.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certificate Food Preparation & Production - Culinary Arts
College Yayasan Felda Pahang
Bentung, Pahang, Malaysia 04.2001 -
Skills
- Beverage Preparation
- Espresso machine operation
- Opening and closing duties
- Cash Handling
Timeline
Barista
Kenangan Coffee
12.2023 - Current
Cashier and Retail Assistant
2 Ply Sdn Bhd
05.2022 - 09.2022
Certificate Food Preparation & Production - Culinary Arts
College Yayasan Felda Pahang
04.2001 -
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