Fatin Khairunnisa
Experienced Hospitality, Food Service and F&B Supervisor
Beranang,10
Summary
Experienced Hospitality, Food Service, and F&B Supervisor with a proven track record of success in managing operations, ensuring exceptional customer experiences, and maximizing profitability. Strong leadership and team-building skills combined with a passion for delivering high-quality service. Well-versed in implementing efficient processes, maintaining food safety standards, and driving revenue growth. A results-oriented professional committed to exceeding expectations and fostering a positive work environment.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Service Crew Member II
Celoreng Sakti Enterprise
09.2024 - 01.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Outlet Operation Supervisor
Cosmopolis Concept Sdn Bhd
04.2021 - 04.2024
- Oversee daily operations and manage a team of employees during assigned shifts based at Kajang DT Restaurant and Bandar Tasik Kesuma DT Restaurant
- Ensure efficient and smooth workflow by coordinating and delegating tasks to team members
- Collaborate with other supervisors and managers to achieve operational goals and improve processes
- Handled cash and credit card transactions accurately and efficiently, following cash handling procedures and maintaining a balanced cash register at all times
- Manage inventory levels and coordinate with vendors to ensure availability of supplies and product
Outlet Operation Crew
QSR Brands (M) Sdn Bhd
11.2018 - 03.2021
- Provided exceptional customer service by greeting and assisting guests in a friendly and professional manner stationed at Sunway Velocity Mall
- Efficiently communicated orders to the kitchen and bar staff, ensuring timely delivery of food and beverages to guests
- Monitored tables and promptly attended to guests' needs throughout their dining experience, including refilling drinks, clearing plates, and offering dessert or coffee options
- Handled cash and credit card transactions accurately and efficiently, following cash handling procedures and maintaining a balanced cash register at all times
- Collaborated with team members to provide support during busy periods, including assisting with food preparation, refilling supplies, or bussing tables as needed
Shift and Floor Supervisor
Cosmopolis Concept Sdn Bhd
11.2016 - 10.2018
- Supervised and managed daily operations of the food and beverage outlet Sunway Velocity Mall, ensuring efficient and smooth functioning under retail hours
- Conducted regular inspections and audits to ensure compliance with health and safety regulations, food hygiene standards, and cleanliness protocols
- Trained and mentored staff members on service standards, product knowledge, and upselling techniques to maximize revenue
- Handled customer inquiries, complaints, and feedback, resolving issues promptly and ensuring customer satisfaction
- Managed inventory, including monitoring stock levels, placing orders, and maintaining optimal inventory levels to avoid shortages or wastage
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Bandar Tasik Kesuma
01.2011 - 01.2015
Food Making & Processing Level 3 (HT012-3:2012) - undefined
HERITAGE CULINARY ACADEMY
01.2016 - 10.2016
Food Making & Processing Level 2 (HT012-2:2012) - undefined
HERITAGE CULINARY ACADEMY
11.2016 - 11.2017
Skills
Excellent communication & interpersonal skills
Knowledge of food and beverage operations
Exceptional customer service and handle customer complaints
Proficiency in implementing and maintaining quality control measures
Experience in training and mentoring staff
Flexibility and adaptability to work in a fast-paced & dynamic environment
Leadership and supervisory skills
Beverage preparation
Menu memorization
Customer service
Food preparation procedures
Safe handling standards
Timeline
Service Crew Member II
Celoreng Sakti Enterprise
09.2024 - 01.2025
Outlet Operation Supervisor
Cosmopolis Concept Sdn Bhd
04.2021 - 04.2024
Outlet Operation Crew
QSR Brands (M) Sdn Bhd
11.2018 - 03.2021
Shift and Floor Supervisor
Cosmopolis Concept Sdn Bhd
11.2016 - 10.2018
Food Making & Processing Level 2 (HT012-2:2012) - undefined
HERITAGE CULINARY ACADEMY
11.2016 - 11.2017
Food Making & Processing Level 3 (HT012-3:2012) - undefined
HERITAGE CULINARY ACADEMY
01.2016 - 10.2016
Sijil Pelajaran Malaysia (SPM) -
SMK Bandar Tasik Kesuma
01.2011 - 01.2015
Languages
Malay
English
Personal Information
- Date of Birth: 07/27/98
- Nationality: Malaysian
- Marital Status: Single