Fatin Fahirah Aqilah Binti Jamalludin
Operation Executive
Gelang Patah
Summary
Detail-oriented and versatile professional with over 4 years of progressive experience in operations management, administrative support and customer service across manufacturing, corporate and retail industries. Proven track record in streamlining workflows, coordinating cross-functional teams and ensuring accuracy in documentation and order management. Skilled in production planning, inventory and procurement coordination, HR administration and client servicing with hands on experience in fast-paced environments requiring adaptability and problem-solving. Recognized for strong organizational skills, attention to detail and ability to maintain efficiency while supporting business goals and customer satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operation Executive
Honson Industry Sdn Bhd
02.2023 - Current
- Oversee daily operations, ensuring smooth coordination between customers, sales teams, and production departments.
- Manage end-to-end order processing, including Purchase Orders (PO), Sales Orders (SO), Delivery Orders (DO), and e-invoicing.
- Plan and monitor production schedules, balancing priority orders with FIFO methods and verifying raw material availability (PVC, plywood).
- Track production progress, inspect finished goods, and ensure timely delivery with proper documentation flow.
- Administer stock control activities, including raw material receipts, daily verification, and inter-branch stock transfers.
- Handle procurement tasks by issuing Purchase Orders, processing Goods Receipts, and coordinating supplier documentation for payment.
- Maintain systematic filing of invoices, delivery memos, stock transfers, and return notes for compliance and reference.
- Address customer complaints, coordinate product returns, and support root cause analysis for corrective actions.
Administrative Assistant
Es Eng Soon (J) Sdn Bhd
04.2021 - 01.2023
- Supported sales operations by preparing and processing Sales Orders (SO), Delivery Orders (DO), and Invoices with high accuracy.
- Coordinated with sales representatives and store teams to verify stock, check goods prior to delivery, and schedule timely dispatch.
- Managed customer acknowledgments, invoice approvals, and systematic documentation flow for smooth transactions.
- Conducted stock checks and assisted with delivery scheduling to optimize inventory usage.
- Provided HR support in managing leave applications and attendance records.
- Maintained organized filing systems for both internal and customer records, improving accessibility and compliance.
Restaurant Crew Member
McDonald's Educity
11.2020 - 03.2021
- Delivered excellent customer service by greeting guests, taking orders, and processing payments accurately.
- Suggested menu items and upselling options to enhance customer experience and support sales growth.
- Ensured compliance with McDonald's food safety, hygiene, and cleanliness standards.
- Performed opening and closing duties, including sanitizing work areas, cleaning equipment, and restocking supplies.
- Adapted to multiple roles across stations during peak hours to maintain efficiency and service speed.
- Worked collaboratively with team members to meet service quality and operational benchmarks.
Intern
Johor Land Berhad
02.2020 - 06.2020
- Assisted with file management, administrative support, and clerical tasks.
- Supported documentation processes and contributed to maintaining organized office records.
Education
BBA - Bachelor of Business Administration
Universiti Utara Malaysia
Sintok, Kedah 04.2001 -
Foundation - Accounting
Kolej Matrikulasi Johor
04-2016
Skills
- Experience with SAP systems
- SQL database management
- Production planning
- Problem-solving
- Teamwork and collaboration
- Multitasking
Timeline
Operation Executive
Honson Industry Sdn Bhd
02.2023 - Current
Administrative Assistant
Es Eng Soon (J) Sdn Bhd
04.2021 - 01.2023
Restaurant Crew Member
McDonald's Educity
11.2020 - 03.2021
Intern
Johor Land Berhad
02.2020 - 06.2020
BBA - Bachelor of Business Administration
Universiti Utara Malaysia
04.2001 -
Foundation - Accounting
Kolej Matrikulasi Johor
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