Fatimah Syahida Ishak

• Oversee the membership database, ensuring all records are up to date.Process new memberships, renewals, and cancellations.
• Address member inquiries and concerns promptly and professionally.
• Develop and implement marketing strategies to attract new members.Organize promotional events and activities to engage existing members.
• Manage membership fees and payments, ensuring accuracy in billing.Track revenue and expenses related to membership programs.
• Work closely with other departments to enhance member experience.Liaise with management to report on membership trends and needs.
• Prepare regular reports on membership statistics and performance.
• Assist in creating and updating membership policies and procedures.Ensure compliance with organizational guidelines and standards.
• Train team members in membership processes and customer service.Supervise the membership team to ensure efficient operations.
  

• Served as the primary contact for members and prospective members, providing exceptional customer service across multiple communication channels.
• Processed new membership applications, transfers, and nominations for both Tropicana Golf & Country Resort Berhad and Tropicana Aman Recreational Hub Memberships.
• Managed inventory for membership materials, including forms, cards, and agreements.
• Developed Membership Club Survey Reports as requested by management.
• Provided administrative support to the Membership Manager during the Company's AGM and renewal of prospectus.

Membership Responsibilities:

• Acted as the primary contact for member inquiries, ensuring high levels of customer service.
• Managed the member life-cycle, including sales, communications, and renewals.
• Created marketing materials and managed membership events such as Club Night and Members Introduction Night.
• Conducted member market research and provided detailed reports for management and the Board of Directors.

Credit Responsibilities:

• Handled daily reconciliation of credit card transactions, resolving discrepancies and inquiries.
• Managed financial records related to sales and payments, generating invoices and account statements.
• Monitored board expenses and ensured compliance with allocation limits.
• Produced detailed statistical and year-end reports for auditing purposes.

Share Registrar (Assisting Company Department):

• Assisted shareholders with transactions and maintained records of shareholder activity.
• Produced new and replacement share certificates and liaised with shareholders on various inquiries.

• Managed communication between the GM and clients, screening calls and directing correspondence.
• Scheduled meetings, took dictation, and compiled reports for the Board of Directors.

• Greeted guests and managed golfer registrations and reservations.
• Handled inquiries and addressed complaints, ensuring a positive customer experience.