Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

FATIMAH AZ-ZAHRA GHAZALI

Customer Service Executive
Selangor

Summary

Dynamic Customer Service Supervisor with over 7 years of experience in optimizing customer satisfaction and leading high-performing teams. Expertise in resolving complex issues, training team members, and fostering cross-department collaboration to drive efficiency. Proven track record in enhancing customer experiences and contributing to consistent sales growth through data-driven performance improvements. Committed to creating a positive impact on customer interactions and organizational success.

Overview

11
11
years of professional experience

Work History

Customer Service Executive

Jin Sdn Bhd
11.2017 - Current
  • Led a team in a high-volume environment, consistently achieving over 90% customer satisfaction.
  • Trained and onboarded over 15 new employees to maintain service excellence.
  • Created monthly performance reports to identify trends and actionable insights.
  • Coordinated with Marketing and Operations teams to boost monthly sales.
  • Resolved escalated customer complaints with strategic solutions. - Optimized shift scheduling for operational efficiency.

Advertising Sales Executive (Contract)

Dana Intelek Sdn Bhd
10.2015 - 10.2017
  • Promoted LED screen advertising to corporate clients and decision-makers.
  • Surpassed quarterly revenue targets by 20%.
  • Negotiated advertising rates while balancing profitability and client needs.
  • Maintained detailed records for transparency and reporting.

Executive, Event Management

TWO J International Sdn Bhd
02.2015 - 09.2015
  • Managed end-to-end event planning and execution.
  • Increased brand visibility through strategic partnerships.
  • Contributed to a 15% revenue increase through effective event strategies.

Sales Assistant

The Playground Borneo
01.2015 - 01.2015
  • Provided personalized customer service to exceed daily sales targets.
  • Ensured accurate stock control to reduce discrepancies.

Education

Bachelor of Fashion Design (Hons) - Fashion Design

Universiti Teknologi MARA
Shah Alam, Selangor, Malaysia
01.2014

Diploma in Art and Design - Textile Design

Universiti Teknologi MARA
01.2011

Skills

  • Proficient in Microsoft Office Suite
  • Customer relationship management
  • Complaint handling
  • Online chat and email
  • Customer engagement
  • Call center experience
  • Team collaboration
  • Team training and development

Interests

Customer Experience Optimization, Marketing & Operations Strategy, Data-Driven Decision Making

Timeline

Customer Service Executive

Jin Sdn Bhd
11.2017 - Current

Advertising Sales Executive (Contract)

Dana Intelek Sdn Bhd
10.2015 - 10.2017

Executive, Event Management

TWO J International Sdn Bhd
02.2015 - 09.2015

Sales Assistant

The Playground Borneo
01.2015 - 01.2015

Diploma in Art and Design - Textile Design

Universiti Teknologi MARA

Bachelor of Fashion Design (Hons) - Fashion Design

Universiti Teknologi MARA
FATIMAH AZ-ZAHRA GHAZALICustomer Service Executive