Fatimah Ariza Mohd Bakri
Administrator
Putri Palma Condominium, IOI Resort City,Putrajaya
Summary
Enthusiastic and detail-oriented administrative professional, with proven skills in facilitating the smooth and efficient running of offices. Adept at leveraging adaptive, active learning and interpersonal skills to develop knowledge on operations and facilitate team collaborations.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
Work History
Operations Manager
Alfa Maju Sdn Bhd
10.2020 - 07.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling workforce to meet dynamic industry demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Construction Project Coordinator
Nueros Mega Technic Sdn Bhd
06.2016 - 03.2019
- Developed and executed pre-construction milestones on project schedule.
- Attended on-site meetings with subcontractors and clients.
- Supervised day-to-day activities of team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Expedited permitting processes by navigating complex regulatory requirements to secure approvals in timely manner.
- Formulated quality assurance and safety standards to comply with construction plans.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Monitored project progress through consistent communication with team members and stakeholders.
- Developed comprehensive project plans outlining necessary milestones, resource allocation, and timelines for completion.
- Collaborated with architects, engineers, and subcontractors to ensure seamless project execution.
- Maintained safety standards throughout construction sites by conducting regular inspections and addressing potential hazards promptly.
- Enhanced client satisfaction by delivering high-quality projects within budget constraints and deadlines.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Executive Assistant
Achi Jaya Plantations Sdn Bhd
01.2006 - 04.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as liaison between departments to facilitate effective communication throughout company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
Secretary
Philip Morris Asia Pacific
01.1994 - 12.2005
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Diploma in Secretarial Science - Office Management
Mara Institute of Technology (Now Known As UITM)
Shah Alam, Selangor 06.1988 - 11.1992
High School Diploma -
Convent Secondary School
Klang, Selangor, Malaysia 01.1984 - 12.1988
Skills
Operations Management
Customer Service
Process Improvement
MS Office
Customer Relationship Management
Data Evaluation
Data Management
Health and safety compliance
Contract Management
Policies and procedures implementation
Report Generation
Management information systems
Management
Staff Training
Document Control
Languages
Malay
Native language
English
Advanced
C1
Interests
Cooking
Cooking
Spending time in the kitchen can ease stress and restlessness, and enhance mindfulness. Not only does the process of cooking and baking improve moods, the feeling of satisfaction gained when seeing the end product naturally enhances happiness. I am not so much into baking, but more into local traditional dishes like "nasi lemak" prawn "sambal" with stinky beans, sweet creamy and rich "durian" porridge that can be eaten with sticky rice.
Timeline
Operations Manager
Alfa Maju Sdn Bhd
10.2020 - 07.2024
Construction Project Coordinator
Nueros Mega Technic Sdn Bhd
06.2016 - 03.2019
Executive Assistant
Achi Jaya Plantations Sdn Bhd
01.2006 - 04.2016
Secretary
Philip Morris Asia Pacific
01.1994 - 12.2005
Diploma in Secretarial Science - Office Management
Mara Institute of Technology (Now Known As UITM)
06.1988 - 11.1992
High School Diploma -
Convent Secondary School
01.1984 - 12.1988
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