Fatimah Al Zahraa Binti Azizan

Work History

99 Speedmart

Muar, Johor

10.2019 - 08.2021

Kept orderly and accurate accounting records by monitoring sales documentation.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
Mentored team members to enhance professional development and accountability in workplace.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Designed weekly sales promotions to attract new and repeat customers and increase sales.
Resolved customer complaints quickly to maintain customer satisfaction.
Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Quickly and accurately counted drawers at start and end of each shift.

Taska Kelaz

Muar, Johor

01.2016 - 01.2019

Organized and cleaned home after activities by picking up toys and straightening up play room.
Played games, worked on puzzles, and read books to young children.
Assisted children with homework assignments and special projects across different subjects.
Communicated positively with children and guardians.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Prepared healthy, age-appropriate snacks and meals.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Communicated with parents regarding children's progress and development, raising any issues.
Supervised children on playground to help develop physical and social skills.
Supervised children engaged in physical activity, learning and social skills with peers.
Assisted with light housekeeping duties as well as running errands.

Dafa Trading

Muar, Johor

10.2013 - 01.2017

Packed customer orders into boxes and bags, transferring to shopping cart.
Retrieved items for customers and verified prices.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Cleaned and sanitized cashier workstation and scanning area.
Removed trash, swept, and mopped floors for professional appearance.
Answered questions about store policies and addressed customer concerns.
Worked with other associates to support cashiers and management needs.
Trained new cashier team members in customer service and money handling processes.

Printer

Muar, Johor

12.2021 - 10.2023

Produced high-quality communications for internal and external use.
Interacted with customers by phone, email, or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Processed documents and materials to disseminate information to appropriate parties.
Maintained filing system and organized customer documents for easy retrieval of information.
Managed tax drawers, resolved variances and filed company receipts.
Purchased and maintained office supplies.
Coordinated and scheduled meetings and appointments.
Assisted with onboarding of new employees.
Created and maintained detailed records of all office activities.
Input data into spreadsheets and databases.
Edited and proofread documents for accuracy and completeness.
Coordinated travel arrangements for staff members.