Fathul Ariffin Azmi
Segamat
Summary
Dynamic and adaptable professional excelling in independent and collaborative environments, fostering a positive atmosphere that encourages teamwork and cooperation. Quick to grasp new concepts, driven by an insatiable desire for continuous learning and self-improvement. Strong interpersonal and communication skills facilitate effective interactions with diverse individuals, ensuring smooth collaboration across teams. A proactive approach to challenges, combined with a solid sense of responsibility and self-motivation, consistently leads to meaningful contributions in fast-paced settings.
Overview
17
17
years of professional experience
Work History
MAINTENANCE TECHNICIAN
GARDENIA BAKERIES (KL) SDN BHD
SHAH ALAM
10.2023 - Current
- Conducted routine inspections and preventive maintenance on bakery equipment.
- Diagnosed mechanical issues and performed timely repairs to minimize downtime.
- Collaborated with team members to enhance workflow efficiency and safety protocols.
- Maintained accurate records of maintenance activities and inventory management.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Diagnosed mechanical issues and executed timely repairs to minimize downtime.
- Conducted routine inspections and maintenance on HVAC, plumbing, and electrical systems.
Project Manager
Hagear Power System
12.2021 - Current
- Managing Civil Projects awarded by Local Majlis Daerah
- Managing Civil Projects awarded by Port Tanjung Pelepas (PTP), Johor
Technician
NK Berkat Maju
05.2019 - 12.2021
- Solar System Installer & Electrical installer
- Housing, Schools & Industry
Quality Assurance Specialist (Complaint Unit)
VADS Business Process
12.2013 - 05.2019
- Service Delivery / Complaint
- Call Calibration
- Quality Improvement Plan
- Client Audit Verification
- Corrective action
- Handling Dispute on Evaluation
- Handling Call Verification Request
Quality Assurance Executive
American International Assurance (AIA) Berhad, Kuala Lumpur
08.2011 - 11.2013
- Evaluate sales call end to end.
- Re-evaluate rejected / pending calls once rectified by TSR
- Provide feedback for TSR for improvement.
- Experience with Insurance products such as SIO (Simplified Issue Offer), GIO (Guaranteed Issue Offer) & Takaful Product.
Quality Assurance Specialist
VADS Business Process
04.2010 - 08.2011
- Evaluation & Calibration
- Customer Satisfaction Survey
- Service Delivery / Complaint
- Quality Improvement Plan
- Client Audit Verification
- Corrective action
- Handling Disputes on Evaluation
- Handling Call Verification Request
Customer Service Representative
VADS Business Process
01.2009 - 03.2010
- Contact new customers to offer new product (Telemarketing)
- Arrange for a call appointment for further briefing on the product.
- Registration for the new customer
- Handle complaints about customer telephone problem/issue and makes sure the action is taken effectively and efficiently
Education
Bachelor of Management (Honours) (Organization) - School Of Distance Education
University Sains Malaysia
Pulau Pinang09.2023
Malaysian Skills Certificate Of Technicians - Computer System
Yayasan Pendidikan & Vokasional Wanita Malaysia
01.2008
Malaysian Certificate of Education (SPM) - undefined
Sekolah Menengah Teknik Shah Alam
Shah Alam, Selangor08.2005
Skills
Honesty and Integrity
Strong Interpersonal Communication Skills
Teamwork Skills
Excellent Customer Service Skills
Multitasking Skills
Proactive maintenance strategies
Troubleshooting and fixing equipment issues
Safety compliance
Project management
Quality assurance
Languages
Bahasa Melayu
English
References
Nurul Hamri, Kutip, Senior Manager, 07-252 6609, 011-5974 9841, Hagear Power System
Timeline
MAINTENANCE TECHNICIAN
GARDENIA BAKERIES (KL) SDN BHD
10.2023 - Current
Project Manager
Hagear Power System
12.2021 - Current
Technician
NK Berkat Maju
05.2019 - 12.2021
Quality Assurance Specialist (Complaint Unit)
VADS Business Process
12.2013 - 05.2019
Quality Assurance Executive
American International Assurance (AIA) Berhad, Kuala Lumpur
08.2011 - 11.2013
Quality Assurance Specialist
VADS Business Process
04.2010 - 08.2011
Customer Service Representative
VADS Business Process
01.2009 - 03.2010
Malaysian Skills Certificate Of Technicians - Computer System
Yayasan Pendidikan & Vokasional Wanita Malaysia
Malaysian Certificate of Education (SPM) - undefined
Sekolah Menengah Teknik Shah Alam
Bachelor of Management (Honours) (Organization) - School Of Distance Education
University Sains Malaysia