Fathul Ariffin Azmi
Segamat
Summary
Dynamic and adaptable professional excelling in independent and collaborative environments, fostering a positive atmosphere that encourages teamwork and cooperation. Quick to grasp new concepts, driven by an insatiable desire for continuous learning and self-improvement. Strong interpersonal and communication skills facilitate effective interactions with diverse individuals, ensuring smooth collaboration across teams. A proactive approach to challenges, combined with a solid sense of responsibility and self-motivation, consistently leads to meaningful contributions in fast-paced settings.
Overview
17
17
years of professional experience
Work History
MAINTENANCE TECHNICIAN
GARDENIA BAKERIES (KL) SDN BHD
10.2023 - Current
- Conducted routine inspections and preventive maintenance on bakery equipment.
- Diagnosed mechanical issues and performed timely repairs to minimize downtime.
- Collaborated with team members to enhance workflow efficiency and safety protocols.
- Maintained accurate records of maintenance activities and inventory management.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Diagnosed mechanical issues and executed timely repairs to minimize downtime.
- Conducted routine inspections and maintenance on HVAC, plumbing, and electrical systems.
Project Manager
Hagear Power System
12.2021 - Current
- Managing Civil Projects awarded by Local Majlis Daerah
- Managing Civil Projects awarded by Port Tanjung Pelepas (PTP), Johor
Technician
NK Berkat Maju
05.2019 - 12.2021
- Solar System Installer & Electrical installer
- Housing, Schools & Industry
Quality Assurance Specialist (Complaint Unit)
VADS Business Process
12.2013 - 05.2019
- Service Delivery / Complaint
- Call Calibration
- Quality Improvement Plan
- Client Audit Verification
- Corrective action
- Handling Dispute on Evaluation
- Handling Call Verification Request
Quality Assurance Executive
American International Assurance (AIA) Berhad, Kuala Lumpur
08.2011 - 11.2013
- Evaluate sales call end to end.
- Re-evaluate rejected / pending calls once rectified by TSR
- Provide feedback for TSR for improvement.
- Experience with Insurance products such as SIO (Simplified Issue Offer), GIO (Guaranteed Issue Offer) & Takaful Product.
Quality Assurance Specialist
VADS Business Process
04.2010 - 08.2011
- Evaluation & Calibration
- Customer Satisfaction Survey
- Service Delivery / Complaint
- Quality Improvement Plan
- Client Audit Verification
- Corrective action
- Handling Disputes on Evaluation
- Handling Call Verification Request
Customer Service Representative
VADS Business Process
01.2009 - 03.2010
- Contact new customers to offer new product (Telemarketing)
- Arrange for a call appointment for further briefing on the product.
- Registration for the new customer
- Handle complaints about customer telephone problem/issue and makes sure the action is taken effectively and efficiently
Education
Bachelor of Management (Honours) (Organization) - School Of Distance Education
University Sains Malaysia
Pulau Pinang09.2023
Malaysian Skills Certificate Of Technicians - Computer System
Yayasan Pendidikan & Vokasional Wanita Malaysia
01.2008
Malaysian Certificate of Education (SPM) - undefined
Sekolah Menengah Teknik Shah Alam
Shah Alam, Selangor08.2005
Skills
Honesty and Integrity
Languages
Bahasa Melayu
English
References
Nurul Hamri, Kutip, Senior Manager, 07-252 6609, 011-5974 9841, Hagear Power System
Timeline
MAINTENANCE TECHNICIAN
GARDENIA BAKERIES (KL) SDN BHD
10.2023 - Current
Project Manager
Hagear Power System
12.2021 - Current
Technician
NK Berkat Maju
05.2019 - 12.2021
Quality Assurance Specialist (Complaint Unit)
VADS Business Process
12.2013 - 05.2019
Quality Assurance Executive
American International Assurance (AIA) Berhad, Kuala Lumpur
08.2011 - 11.2013
Quality Assurance Specialist
VADS Business Process
04.2010 - 08.2011
Customer Service Representative
VADS Business Process
01.2009 - 03.2010
Malaysian Skills Certificate Of Technicians - Computer System
Yayasan Pendidikan & Vokasional Wanita Malaysia
Malaysian Certificate of Education (SPM) - undefined
Sekolah Menengah Teknik Shah Alam
Bachelor of Management (Honours) (Organization) - School Of Distance Education
University Sains Malaysia