Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Fathin Nabila Binti Kaharuddin (Bella)

Fathin Nabila Binti Kaharuddin (Bella)

Department Manager
Ipoh, Perak,08

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and sales monitoring. Proven track record in inventory management and team leadership, fostering a high-performance culture. Adept at promoting product quality and enhancing overall customer satisfaction through effective coaching and mentoring.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Department Manager

McDonald's
07.2023 - Current

Customer Manager :

  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Trained and mentored team members in customer service best practices, resulting in improved team performance.


Food Quality Manager :

  • Managed inventory levels and ordered supplies, optimizing stock availability and reducing waste in the kitchen.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Oversaw daily operations to ensure compliance with food safety standards and maintained a clean environment.

Assistant Manager

McDonald's
01.2018 - 06.2023

Asst Manager :

  • Led staff training initiatives, enhancing team performance and ensuring adherence to operational standards and customer service excellence.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Operator

Carsem (S) Sdn.bhd
01.2011 - 04.2011
  • Operated and maintained machinery to ensure smooth production flow, resulting in improved operational efficiency.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Education

UPSR

SK Jelapang & SK Jati
Ipoh, Perak, Malaysia
01-2005

PMR

SMK Jati
Ipoh, Perak, Malaysia
01-2008

SPM

SMK Jati
Ipoh, Perak, Malaysia
04.2001 -

Diploma (Incomplete)

KLMU
Kuala Lumpur, Malaysia
04.2001 -

Skills

- Team leadership

Software

Basic Computer Skill

Microsoft Office & Google

Databese Managerment

Timeline

Department Manager

McDonald's
07.2023 - Current

Assistant Manager

McDonald's
01.2018 - 06.2023

Operator

Carsem (S) Sdn.bhd
01.2011 - 04.2011

SPM

SMK Jati
04.2001 -

Diploma (Incomplete)

KLMU
04.2001 -

UPSR

SK Jelapang & SK Jati

PMR

SMK Jati
Fathin Nabila Binti Kaharuddin (Bella)Department Manager