Fathin Nurbalqis Bt Mohamed Nordin

Provided prompt support to customers with payment inquiries, processing transactions securely and in accordance with company procedures

• Acted as the main point of contact for customers, ensuring that client were continuously aware of any changes or relevant communications from the company
• Prioritized and processed new business cases to ensure data entered were completed within deadlines, maintaining high-quality output in fast-paced environments
• Prepared loan documents for approval, ensuring accuracy and completeness before submission to the servicing for final review
• Assisted in preparing payment requests, compiling necessary documents, and ensuring compliance with company policies and budget guidelines, for future reference and audits
• Responsible for balancing all financial transactions at the end of the day, ensuring that the chq, credit, and debit transactions matched the branch's records
• Supported the agency team by managing incoming leads, ensuring that the client were quickly assigned to the appropriate agents for follow-up
• Assisted customers in resolving issues, from handling simple inquiries to troubleshooting more complex problems, ensuring a high level of satisfaction via calls, responded in email and in-person.
• Ensured that all transactions at the branch adhered to the Anti-Money Laundering Act (AMLA) by conducting transaction reviews and identifying any potentially suspicious activity

• Managed and resolved customer inquiries and complaints promptly to ensure customer satisfaction and retention
• Coordinate and record clients' appointment bookings and plot the capacity planning to ensure smooth flow of operations
• Conduct Post-Service-Follow Ups with clients
• Collaborate with marketing teams to create an effective marketing campaigns and promotional materials
• Generated reports on customer service performance and presented findings to management
• Completing call notes and reports in CRM
• To liaise with client's insurance provider through email and call

• Managed and maintained database systems, ensuring data accuracy and integrity
• Performed monthly data audit for own projects
• Assisted in customer support activities, including responding to inquiries and providing information to clients from Gov sector, Travel, Communication & Utilities; Maritime and Port Authority, Inland Revenue Authority of Singaport(IRAS), Immigration & Checkpoints Authority(ICA)
• Assisted clients through live chat and support SG and UK market

• Performed data entry and maintenance tasks to support market research activities
• Participated in data quality assurance processes to ensure accuracy and reliability of research data
• Collaborated with research teams to provide administrative and operational support for various projects
• Assisted respondents' incoming and outgoing calls on the product information, to review the questionnaire before submitted to the higher management