Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Fathi Afif Abdullah

Fathi Afif Abdullah

Business Analyst
Batu Caves

Summary

Seasoned Business Analyst offering 10 years of Manufacturing industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Business Analyst

NXP Semiconductors Malaysia Sdn Bhd
Petaling Jaya, Selangor
09.2018 - 12.2022
  • Involved in WT Migration to perform functional test and validation's requirement as software tester in Q2 2020.
  • Involved in Blueprint Migration Project to perform part of ITAT and UAT requirement (module based) in Q3, and Q4 2022.
  • Manage over >30 SLA tickets per day after cut-off and migration project go-live in Q4 2022 until stabilize (BAs team).
  • Provide expertise to support incident, problem solving, escalation according to SNOW application.
  • Response, Resolve or Escalate Issue found before/during production as Tier-2 Support.
  • Collaborated with teams and aligned on deep understanding of software development processes.
  • Ensure operational stability and effectiveness of IT systems through appropriate application management, monitoring and support.

IT Tech Savvy Research Assistant (remote Work)

Int Ventures Ltd
Vancouver, British Columbia
11.2017 - 09.2018
  • Researched list of startup technology based companies, identify business models, and find out additional information based on research objective.
  • Closed 3 deals within 6 months after b2b business matching based on project objective.
  • Worked with application as Salesforce CRM, Zoom Info and Outreach in accordance to business requirement.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Created plans and communicated deadlines to complete projects on time.

MES Engineer (Control & Automation Dept.)

ALCON Ciba Vision
Pelabuhan Tanjung Pelepas, Johor
12.2014 - 11.2017
  • Exceeded goals through effective task prioritization and great work ethic.
  • Managed on Wonderware ATS MES project completion by 50% on phase 1, 80% on phase 2 and 100% completion in phase 3 within 16 months.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

MES Engineer (System Support Dept. )

Flextronics Global Services & Softwares Sdn Bhd
Senai, Johor
09.2011 - 12.2014
  • Worked with Engineering Team (Process & NPI Engineering dept.) for NPI, Product testing and system evaluation before system platform go live.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated with migration project between Flextronics Chai Chee, Singapore and Flextronics Senai, Johor.
  • Participated in Solectron migration project, and achieved 80% of progress completion.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Customer Technical Support

Alexi Pacific Sdn Bhd
Bandar Sunway, Petaling Jaya
01.2010 - 08.2011
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

System Support Engineer

Flextronics Mobile Technologies (Shah Alam) Sdn Bhd
Shah Alam, Selangor
04.2007 - 12.2009
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
  • Tracked problematic system errors by implementing various user support tracking metrics.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions and reduced call on weekend by 10%.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked effectively in both independent and team environments to exceed IT goals.

Management Trainee (Manufacturing Dept.)

Perodua Engine Manufacturing Sdn Bhd
Sungau Choh, Rawang
10.2006 - 03.2007
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Lead 2 Kaizen projects and analyzed data of improvement, and achieved $5000 cost saving initiatives that addressed long-standing problems.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Engineering Technology - Mechanical Engineering Technology

Universiti Tun Hussein Onn (UTHM)
Batu Pahat, Johor, Malaysia
05.2002 - 12.2006

Skills

Strategic planning

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Additional Information

" FATHI AFIF is a self-motivated person whereby he was able to perform his tasks with minimum supervision, with his knowledge in an engineering basis; he has performed his task effectively and efficiently. His work has abides by the company rules and regulations. I'm surely believed that he can grow in his career very fast since he is a very pro-active person in performing his job responsibility "


- Mr Shahruzzaman Bin Ibat , Assistant Manager, Perodua Engine Manufacturing Sdn Bhd


" Mr. Fathi Afif was formerly a student in the Mechanical Engineering Department, UTHM, formerly known as Kolej Univ. Tek. Tun Hussein Onn. He did his Final Year Project (FYP) under my supervision for nearly a year and obtained an excellent result. This was because of his strong dedication towards research, and persistent towards meeting me and through discussion until the project was completed. His research was far beyond the standard of the minimum requirement for the FYP. This was only possible by virtue of his hard-working character. He liked his work very much and enjoyed it and never got bored. With his good working habit and attitude plus good communication skill, I strongly recommend him to join any company that is related to his area of interest"


- Prof. Mohd Ashraf Bin Othman , Head of Mech. Eng. Tech. Dept, Universiti Tun Hussein Onn Malaysia

Certification

Applied Data Analytics and Data Science , Fusionex Group - 12 months

Timeline

Applied Data Analytics and Data Science , Fusionex Group - 12 months

05-2020

Business Analyst

NXP Semiconductors Malaysia Sdn Bhd
09.2018 - 12.2022

IT Tech Savvy Research Assistant (remote Work)

Int Ventures Ltd
11.2017 - 09.2018

MES Engineer (Control & Automation Dept.)

ALCON Ciba Vision
12.2014 - 11.2017

MES Engineer (System Support Dept. )

Flextronics Global Services & Softwares Sdn Bhd
09.2011 - 12.2014

Customer Technical Support

Alexi Pacific Sdn Bhd
01.2010 - 08.2011

Software Engineering (Client-Server), Cosmopoint Institute - 12 months

07-2007

System Support Engineer

Flextronics Mobile Technologies (Shah Alam) Sdn Bhd
04.2007 - 12.2009

Management Trainee (Manufacturing Dept.)

Perodua Engine Manufacturing Sdn Bhd
10.2006 - 03.2007

Bachelor of Engineering Technology - Mechanical Engineering Technology

Universiti Tun Hussein Onn (UTHM)
05.2002 - 12.2006
Fathi Afif AbdullahBusiness Analyst