FATEN NUR ATIQAH MOHAMMAD
IT Support
Kuala Lumpur,14
Summary
Experienced IT support with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences. Adept in monitoring and reporting marketing objectives, to maintain necessary internal communications within the company. Results-driven marketing professional with a proven track record in managing and optimizing affiliate marketing campaigns. Possess in-depth expertise in utilizing various affiliate platforms such as Partnerize, Impact Radius, Rakuten, Trackier, and others to drive revenue growth and maximize ROI.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Asst. Technologies Engineer in IT Department
Indoleads.com
Old Klang Road, Kuala Lumpur
9 2020 - Current
- Conduct statistical analyses to identify underlying issues or emerging trends, providing valuable insights into campaign performance
- Facilitate seamless integration of new offers by adding offers, assisting advertisers in script implementation, and conducting rigorous testing to ensure optimal functionality
- Collaborate with advertisers, particularly those based in India, and globally to define integration requirements, fostering effective communication and ensuring successful partnerships
- Capture and document in-house technical process requirements in Confluence, ensuring comprehensive and accessible repository for team knowledge
- Initiate resolution process for any identified bugs or errors on platform by creating detailed tickets in JIRA, contributing to streamlined issue resolution workflow
- Proactively identify and address tracking issues or offers halted by advertisers, executing timely pauses to mitigate potential disruptions in campaign performance
- Fulfill requests from Publisher Managers by uploading comprehensive conversion validations reports, providing valuable data insights to support data-driven decision-making.
Technical Support in IT Department
Indoleads.com
Old Klang Road, Kuala Lumpur
07.2019 - 09.2020
- Regularly monitor platform and network statistics, employing a vigilant approach to identify trends, anomalies and potential areas for optimization
- Conduct daily checks on tracking links and conversion status for all active offers, ensuring accurate and up-to-date information for ongoing campaigns
- Maintain platform integrity by promptly updating offer contents and details, ensuring that the latest information is consistently reflected for optimal user experience
- Perform daily audits on publishers' activities, scrutinizing conversion logs and Google violations, providing detailed information to expedite resolution
- Take decisive action to block publishers found in violation, enforcing platform policies to maintain a compliant and trustworthy network
- Demonstrate agility in responding to issues and requests, ensuring a timely resolution to maintain operational efficiency and client satisfaction
- Offer technical support to colleagues, sharing expertise and troubleshooting assistance to enhance overall team performance and capabilities.
Industrial Training
Unit Kokurikulum, UiTM
Jasin, Melaka
02.2019 - 07.2019
- Development and Technical Support
- Develop system management for Unit Kokurikulum to make it easier for them to manage students, inventories, and booking rooms.
Education
Bachelor of Science - Computer Science And Programming
Universiti Teknologi MARA (UiTM)
Jasin Melaka 09.2015 - 07.2019
Accounting Program -
Negeri Sembilan Matriculation College
Negeri Sembilan 09.2014 - 04.2015
Sijil Pelajaran Malaysia 2013 -
SMK Taman Putri
Kulai, Johor 01.2013 - 12.2013
Skills
Problem-Solving
Computer Skills
IT skills
System Integration
Basic IT Troubleshooting
Personal Information
- Salary: RM3,850
- Expected Salary: RM4,300 (Negotiable)
Activities
- Komander Kesatria UiTM, Represent UiTM Jasin as volunteer for Baktisiswa Masyarakat Islam Kemboja at Kg Anlong San, Cambodia in 2018 and 2020, Represent UiTM Jasin as participant for Pertandingan Kawad Kaki (Jamboree) Se-Malaysia at UiTM Sri Iskandar in 2017, Represent UiTM Melaka as participant for Konvensyen Komander Kesatria Se-Malaysia in 2017
- Majlis Perwakilan Komander Kesatria, As Vice President (2017-2018), As Sergeant Major Regiment (2016-2017)
- Information, Communication and Multimedia Technology Colloqium (ICMMTC) 2018, Involved as participant for project presentation with industries, Involved as participant for writing paper - Inventory Management System
Awards
- Graduate Technologist (MBOT) in 2021
- Awarded as Leftenan Muda (Kest) in 2017
- Anugerah Komander Contoh 2017
- Final Year Project 2018 - Komander Kesatria Store Management System
References
- Nurul Ain Abu Samah, Head of Technical Support, n.samah@indoleads.com, +601230004920 (Office)
- Shalini Nehru, HR Director of Indoleads, s.nehru@indoleads.com, +601230004920 (Office)
Timeline
Technical Support in IT Department
Indoleads.com
07.2019 - 09.2020
Industrial Training
Unit Kokurikulum, UiTM
02.2019 - 07.2019
Bachelor of Science - Computer Science And Programming
Universiti Teknologi MARA (UiTM)
09.2015 - 07.2019
Accounting Program -
Negeri Sembilan Matriculation College
09.2014 - 04.2015
Sijil Pelajaran Malaysia 2013 -
SMK Taman Putri
01.2013 - 12.2013
Asst. Technologies Engineer in IT Department
Indoleads.com
9 2020 - Current
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