FASZIATULAIN BINTI IBRAHIM
ALL
Pontian
Summary
Seeking for a challenging position in a reputable organization which will give me opportunity to enhance, capitalize my skills, knowledge & abilities and to be part of a committee that contributes to the success of the entire organization. I wish to acquire knowledge as much as possible and gain an extensive experience that could assist me in building a successful career.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
QC INSPECTOR
JST MALAYSIA
05.2024 - Current
- Operated, calibrated, and maintained testing equipment.
- Collaborated with production team to address quality issues, enhancing overall product performance.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Proposed and implemented improvements to reduce errors and rejected items.
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Supported continuous improvement initiatives by providing expert recommendations on quality control procedures.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
- Communicated with production team members about quality issues.
- Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
KITCHEN HELPER
KUALI WANGI SDN BHD
11.2023 - 04.2024
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Pushed, pulled and transported large loads and objects.
SALES ASSOCIATE (EYEWEAR CONSULTANT)
EYE SECRETS
1 2022 - 5 2023
- Explaining the features of eyeglasses and sunglasses to customers, including frame materials and styles
- Assisting customers with selecting frames based on facial shape, eye size, and other factors
- Demonstrating different types of lenses and explain their purposes, including anti-glare, UV protection, scratch resistance, etc
- Explaining the ordering process for custom made eyewear and helping customers choose from available designs or create new ones
- Keeping records of inventory of glasses and sunglasses, as well as customer orders that are pending delivery.
E-COMMERCE CUSTOMER SERVICE / WAREHOUSE PACKER
MAS BABY (LITTLE BONBON TRADING)
08.2020 - 12.2021
- E-Commerce Customer Service: Handling over 30 customer calls per day, addressing their inquiries, explaining our products, and resolving any problems with their accounts
- Process over 30 new or updated orders daily, update customer profiles, and keep track of unresolved issues in our internal system
- Handle customer complaints and address any concerns they may have
- Collaborate with managers to find solutions and escalate any issues that cannot be resolved
- Continuously develop a deep understanding of our products by attending training sessions and workshops held quarterly
- Warehouse Packer: Manually packaging products according to specific instructions from the business and clients
- Assisting with shipping orders and handling phone inquiries about available products.
RETAIL CASHIER
99 SPEEDMART SDN BHD
05.2019 - 04.2019
- Greeted customers with a warm welcome upon their arrival at the store, and promptly offered help and support in addressing any questions or concerns they may have had
- Operated the checkout lane, utilizing a diverse range of retail equipment including a scale, barcode scanner, belt, and cash register
- Executed checkout processes with precision and speed, ensuring accuracy while simultaneously encouraging customers to consider signing up for the store's credit card
- Assisted the sales floor team by diligently restocking shelves, upholding an immaculate and organized environment in the front lanes, and readily aiding customers whenever required.
QUALITY CONTROL INSPECTOR
SUNLIG SDN BHD
01.2019 - 04.2019
- Made high-quality decisions by carefully assessing the control outlines that were provided, whether they were accepted or rejected
- Reviewed production records to ensure their accuracy and compliance with established standards
- Conducted thorough quality inspection operations on various industrial and commercial items
- Recording inspection results by completing reports, summarizing re-works and wastes and inputting data into quality database
- Ensure efficiency and easy access by maintaining and organizing all records, documentation, and other files associated with quality engineering and inspection tasks.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan Telok Kerang
01.2014 - 04.2018
No Degree - EARLY CHILDHOOD EDUCATION
Dual Training Institute
LABU, NEGERI SEMBILAN 05.2019 - 05.2021
Skills
Customer service
Race/ Religion
Malay/Islam
Personal Information
- Date of Birth: 04/26/01
- Gender: Female
- Nationality: Malaysian
- Driving License: B2 and D
- Marital Status: Single
References
Available upon request.
Timeline
QC INSPECTOR
JST MALAYSIA
05.2024 - Current
KITCHEN HELPER
KUALI WANGI SDN BHD
11.2023 - 04.2024
E-COMMERCE CUSTOMER SERVICE / WAREHOUSE PACKER
MAS BABY (LITTLE BONBON TRADING)
08.2020 - 12.2021
No Degree - EARLY CHILDHOOD EDUCATION
Dual Training Institute
05.2019 - 05.2021
RETAIL CASHIER
99 SPEEDMART SDN BHD
05.2019 - 04.2019
QUALITY CONTROL INSPECTOR
SUNLIG SDN BHD
01.2019 - 04.2019
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan Telok Kerang
01.2014 - 04.2018
SALES ASSOCIATE (EYEWEAR CONSULTANT)
EYE SECRETS
1 2022 - 5 2023
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