Summary
Overview
Work History
Education
Skills
Timeline
Generic
FASEHAH  BINTI SAMSUDDIN

FASEHAH BINTI SAMSUDDIN

REVENUE EXECUTIVES
Cyberjaya, Selangor

Summary

Revenue Executive at the Inland Revenue Board of Malaysia (LHDNM). Enhancing customer satisfaction and streamlining audit processes. Skilled in public relations and administrative tasks, adept at leading teams to improve service quality. Ensuring positive outcomes and efficient service delivery.

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Versatile Executive offering [Number]-year track record of overseeing and managing [Type] operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Overview

7
7
years of professional experience
3
3
Languages

Work History

REVENUE EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA
12.2023 - Current
  • Serving as a stamp duty audit officer.
  • Conducting audit activities for stamping instruments.
  • Coordinating the stamp duty service counter.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

REVENUE ASSISTANT EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA
01.2019 - 11.2023
  • Serving as frontline staff at the Tax Service Counter, Stamp Duty Counter, and Special Government Assistance (STR) Counter.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.

REVENUE ASSISTANT EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA (LHDNM)
07.2017 - 12.2018
  • Serving in the Media Unit, Communications Division, CEO Office of LHDNM.
  • The role involves drafting and issuing media statements for LHDNM.
  • Building networks and collaborations with media practitioners in Malaysia.

Education

Bachelor of Science - Tourism Management

UNIVERSITI TEKNOLOGI MARA (UiTM)
PUNCAK ALAM
04.2001 -

DIPLOMA - DIPLOMA IN TOURISM MANAGEMENT

POLITEKNIK MERLIMAU MELAKA
MELAKA
04.2001 -

SECONDARY SCHOOL - SPM

SEK. MEN. KEB. TUNKU BESAR TAMPIN
NEGERI SEMBILAN
04.2001 -

PRIMARY SCHOOL - PMR

SEK. KEB. TUNKU BESAR TAMPIN
NEGERI SEMBILAN
04.2001 -

PRIMARY SCHOOL - KINDERGARDEN UNTIL STANDARD 3

SJK(C) CHUNG HUA TAMPIN
NEGERI SEMBILAN
04.2001 -

Skills

Leadership/communication skills

Service quality improvement

Administrative skills

Public relations

Networking

Timeline

REVENUE EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA
12.2023 - Current

REVENUE ASSISTANT EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA
01.2019 - 11.2023

REVENUE ASSISTANT EXECUTIVES

INLAND REVENUE BOARD OF MALAYSIA (LHDNM)
07.2017 - 12.2018

Bachelor of Science - Tourism Management

UNIVERSITI TEKNOLOGI MARA (UiTM)
04.2001 -

DIPLOMA - DIPLOMA IN TOURISM MANAGEMENT

POLITEKNIK MERLIMAU MELAKA
04.2001 -

SECONDARY SCHOOL - SPM

SEK. MEN. KEB. TUNKU BESAR TAMPIN
04.2001 -

PRIMARY SCHOOL - PMR

SEK. KEB. TUNKU BESAR TAMPIN
04.2001 -

PRIMARY SCHOOL - KINDERGARDEN UNTIL STANDARD 3

SJK(C) CHUNG HUA TAMPIN
04.2001 -
FASEHAH BINTI SAMSUDDINREVENUE EXECUTIVES