Summary
Overview
Work History
Education
Skills
Accomplishments
Certs & Trainings
Timeline
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Ahmad Faros Bin Othman

Ahmad Faros Bin Othman

Senior IT Project Manager
Seremban 2, Negeri Sembilan

Summary

Resourceful Project Manager with more than 20 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.


Instrumental IT Manager bringing years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs.


Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Overview

22
22
years of professional experience
2
2
Language

Work History

IT Manager, Chief Specialist

Amkor Technology Malaysia
Telok Panglima Garang, Selangor.
06.2020 - Current

MAIN RESPONSIBILITIES

  • To transform a team approach on IT support operations via implementation of ITIL practices.
  • To increase level of standardization in ways of supporting stakeholders.
  • Align standards and best practices between sites of Amkor worldwide Develop 3yr
  • IT roadmap for Amkor Malaysia transformation


IT Manager (Business Ops & Operations)

Carsem (M) Sdn. Bhd
Ipoh, Perak
10.2018 - 05.2020

MAIN RESPONSIBILITIES

  • To transform a team approach on IT support operations via implementation of ITIL practices.
  • To drive Industry 4.0/Smart Factory initiative throughout IT Team and Carsem organization.
  • To increase level of standardization in ways of supporting stakeholders

BDM SQA and IV&V, Service Delivery Manager

Mesiniaga Bhd
Subang Jaya, Selangor.
11.2016 - 05.2018

Business Development Manager SQA and IV&V @ Mesiniaga

MAIN RESPONSIBILITIES

  • To develop potential business funnels
  • To perform market research and strategies for GTM action.
  • To act as intermediary for all client engagement to Software Quality Assurance (SQA) and Independent verification and validation (IV&V) services


Service Delivery Manager for various accounts @ Mesiniaga

MAIN RESPONSIBILITIES

  • To manage a team to deliver service as per contracted
  • To ensure operations team conform to quality and compliancy requirements.
  • To act as intermediary for various application vendor.

Business Operations Manager & Project Manager

T-Systems (M) Sdn. Bhd & Shell IT International.
CyberJaya, Selangor
12.2001 - 04.2016

Business Operations Manager – DPS @ T-Systems

MAIN RESPONSIBILITIES

  • To transform a team approach on business operations.
  • To ensure operations team conform to quality and compliancy requirements.
  • To increase level of standardization in ways of supporting customers.
  • To indirectly increase revenue for DPS by means of implementing efficient support structure.

Education

Bachelors - IT, Information Technology

Universiti Tun Abdul Razak (UNITAR)
Petaling Jaya, Selangor, Malaysia
04.1999 - 2004.04

Bachelor of Science - Computer Science

ITM / PPP
Shah Alam, Selangor, Malaysia
04.1993 - 1995.04

High School Diploma -

Maktab Rendah Sains MARA
Jasin, Melaka, Malaysia
04.1990 - 1992.04

Skills

    Business Operations Management

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Accomplishments

  • 2023 : Developed Equipment Asset Management via Microsoft power platform.
  • 2022 : Developed and deployed Project portal and dashboard via ServiceNow
  • 2021 : Developed and deployed event and alert management with BI in PRTG.
  • 2020 : Developed and deployed ITIL day to day operation consisting of BI dashboard via ServiceNow
  • 2019 : Developed and deployed ITIL day to day operation consisting of BI dashboard via SDP ME
  • 2015 : Developed a 1stop portal for day to day operation consisting of BI dashboard, processes and performance data via Sharepoint and Splunk
  • 2015 : Received Special Recognition Award for key player in Zero Outage Drive and Dialogue
  • 2014 : Entrusted to act as Production MoD
  • 2009 : Received Special Recognition Award for involvement with Holistic Storage Improvement Program
  • 2005 : Received Special Recognition Award for response to restore IT operations during Hurricane Katrina in Nov 2005
  • 2003 : Received Special Recognition Award for success of datacenter move (MEDOCc project)

Certs & Trainings

Project Management
• PMP® Certified
• Green Belt SixSigma Certified
Leadership / Self Improvement
• Leadership Coaching with Argo
• Leadership Excellence Program (LEP5)
• Neuro Action Learning – Self Mastery
• Human Potential Development Training
Problem Solving

• ISTQB Certified Tester: Certified Testers Foundation Level (CTFL)
• Kepner Tregoe Problem Solving & Decision Making Process
• ITIL® V3Foundation
• Shell HSSE Induction
• Shell Change Mgmt and SIP Training
Technical
• Certified CommVault Galaxy System Administration
• Certified Veritas Data Availability Professional on Veritas Cluster Server
• Certified Veritas Data Availability Professional on Veritas Netbackup Unix/NT
• Certified HP / Compaq EVA Service & Support
• Certified HP / Compaq Advanced HSG80
Service & Support
• CommVault Galaxy 3.7.1 Training
• CommVault Qinetix 5.0 Training
• CommVault Qinetix 6.1 Training
• ADIC Tape Library Training

Timeline

IT Manager, Chief Specialist

Amkor Technology Malaysia
06.2020 - Current

IT Manager (Business Ops & Operations)

Carsem (M) Sdn. Bhd
10.2018 - 05.2020

BDM SQA and IV&V, Service Delivery Manager

Mesiniaga Bhd
11.2016 - 05.2018

Business Operations Manager & Project Manager

T-Systems (M) Sdn. Bhd & Shell IT International.
12.2001 - 04.2016

Bachelors - IT, Information Technology

Universiti Tun Abdul Razak (UNITAR)
04.1999 - 2004.04

Bachelor of Science - Computer Science

ITM / PPP
04.1993 - 1995.04

High School Diploma -

Maktab Rendah Sains MARA
04.1990 - 1992.04
Ahmad Faros Bin OthmanSenior IT Project Manager