Ahmad Faros Bin Othman
Senior IT Project Manager
Seremban 2, Negeri Sembilan
Summary
Resourceful Project Manager with more than 20 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Instrumental IT Manager bringing years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
22
22
years of professional experience
2
2
Language
Work History
IT Manager, Chief Specialist
Amkor Technology Malaysia
Telok Panglima Garang, Selangor.
2020.06 - Current
MAIN RESPONSIBILITIES
- To transform a team approach on IT support operations via implementation of ITIL practices.
- To increase level of standardization in ways of supporting stakeholders.
- Align standards and best practices between sites of Amkor worldwide Develop 3yr
- IT roadmap for Amkor Malaysia transformation
IT Manager (Business Ops & Operations)
Carsem (M) Sdn. Bhd
Ipoh, Perak
2018.10 - 2020.05
MAIN RESPONSIBILITIES
- To transform a team approach on IT support operations via implementation of ITIL practices.
- To drive Industry 4.0/Smart Factory initiative throughout IT Team and Carsem organization.
- To increase level of standardization in ways of supporting stakeholders
BDM SQA and IV&V, Service Delivery Manager
Mesiniaga Bhd
Subang Jaya, Selangor.
2016.11 - 2018.05
Business Development Manager SQA and IV&V @ Mesiniaga
MAIN RESPONSIBILITIES
- To develop potential business funnels
- To perform market research and strategies for GTM action.
- To act as intermediary for all client engagement to Software Quality Assurance (SQA) and Independent verification and validation (IV&V) services
Service Delivery Manager for various accounts @ Mesiniaga
MAIN RESPONSIBILITIES
- To manage a team to deliver service as per contracted
- To ensure operations team conform to quality and compliancy requirements.
- To act as intermediary for various application vendor.
Business Operations Manager & Project Manager
T-Systems (M) Sdn. Bhd & Shell IT International.
CyberJaya, Selangor
2001.12 - 2016.04
Business Operations Manager – DPS @ T-Systems
MAIN RESPONSIBILITIES
- To transform a team approach on business operations.
- To ensure operations team conform to quality and compliancy requirements.
- To increase level of standardization in ways of supporting customers.
- To indirectly increase revenue for DPS by means of implementing efficient support structure.
Education
Bachelors - IT, Information Technology
Universiti Tun Abdul Razak (UNITAR)
Petaling Jaya, Selangor, Malaysia 1999.04 - 2004.04
Bachelor of Science - Computer Science
ITM / PPP
Shah Alam, Selangor, Malaysia 1993.04 - 1995.04
High School Diploma -
Maktab Rendah Sains MARA
Jasin, Melaka, Malaysia 1990.04 - 1992.04
Skills
Business Operations Management
Accomplishments
- 2023 : Developed Equipment Asset Management via Microsoft power platform.
- 2022 : Developed and deployed Project portal and dashboard via ServiceNow
- 2021 : Developed and deployed event and alert management with BI in PRTG.
- 2020 : Developed and deployed ITIL day to day operation consisting of BI dashboard via ServiceNow
- 2019 : Developed and deployed ITIL day to day operation consisting of BI dashboard via SDP ME
- 2015 : Developed a 1stop portal for day to day operation consisting of BI dashboard, processes and performance data via Sharepoint and Splunk
- 2015 : Received Special Recognition Award for key player in Zero Outage Drive and Dialogue
- 2014 : Entrusted to act as Production MoD
- 2009 : Received Special Recognition Award for involvement with Holistic Storage Improvement Program
- 2005 : Received Special Recognition Award for response to restore IT operations during Hurricane Katrina in Nov 2005
- 2003 : Received Special Recognition Award for success of datacenter move (MEDOCc project)
Certs & Trainings
Project Management
• PMP® Certified
• Green Belt SixSigma Certified
Leadership / Self Improvement
• Leadership Coaching with Argo
• Leadership Excellence Program (LEP5)
• Neuro Action Learning – Self Mastery
• Human Potential Development Training
Problem Solving
• ISTQB Certified Tester: Certified Testers Foundation Level (CTFL)
• Kepner Tregoe Problem Solving & Decision Making Process
• ITIL® V3Foundation
• Shell HSSE Induction
• Shell Change Mgmt and SIP Training
Technical
• Certified CommVault Galaxy System Administration
• Certified Veritas Data Availability Professional on Veritas Cluster Server
• Certified Veritas Data Availability Professional on Veritas Netbackup Unix/NT
• Certified HP / Compaq EVA Service & Support
• Certified HP / Compaq Advanced HSG80
Service & Support
• CommVault Galaxy 3.7.1 Training
• CommVault Qinetix 5.0 Training
• CommVault Qinetix 6.1 Training
• ADIC Tape Library Training
Timeline
IT Manager, Chief Specialist
Amkor Technology Malaysia
2020.06 - Current
IT Manager (Business Ops & Operations)
Carsem (M) Sdn. Bhd
2018.10 - 2020.05
BDM SQA and IV&V, Service Delivery Manager
Mesiniaga Bhd
2016.11 - 2018.05
Business Operations Manager & Project Manager
T-Systems (M) Sdn. Bhd & Shell IT International.
2001.12 - 2016.04
Bachelors - IT, Information Technology
Universiti Tun Abdul Razak (UNITAR)
1999.04 - 2004.04
Bachelor of Science - Computer Science
ITM / PPP
1993.04 - 1995.04
High School Diploma -
Maktab Rendah Sains MARA
1990.04 - 1992.04
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