FARLISHA NUR AQILA BINTI SHAHRIL AFFANDY
Shah Alam,10
Summary
A dedicated banking professional expertise in managing task within a fast-paced financial environment with a strong foundation in law, leveraging my legal background to enhance problem-solving and compliance in everyday task. My experience as a law graduate has well equipped me with good analytical skills and a deep understanding of regulatory framework which have been instrumental in managing daily high volume of disputes and ensuring adherence to banking regulations.
Skilled in team collaboration, resolving issues effectively and able to adjust to new challenges and environment. I am eager to apply my legal and banking expertise to actions and contribute to the organisation.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
PROTEGE, Service Fulfillment, Virtual Banking
MAYBANK
07.2024 - Current
- Handling dispute fund transfer in RPP Portal (Real-Time Retail Payments Platform).
- Managed a high volume of incoming and outgoing disputes daily and ensuring cases were attended within SLA.
- Monitoring incoming RENTAS transactions and handling fund recovery voucher process, ensuring timely and accurate fund transfer and recovery.
- Assisted on Productions Issue during weekend and after working hours to ensure seamless operations and minimising downtime.
- Assisted in managing group email, ensuring timely responses.
- Contributed to clearing a significant backlogs of tasks within time limit given and ensuring efficiency in task.
- Provided assistance to other teams as needed, helping to maintain productivity.
- Collaborated effectively with team members in order to achieve target goals.
Veterinary Assistant
DR Zawani Animal Clinic
04.2023 - 05.2024
- Provided customer support to clients, answering questions and addressing concerns and improved client relations through effective communication and education on pet health needs.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Legal Intern
Bishan & Partners, Advocates & Solicitors
03.2022 - 04.2022
- Conducted legal research on various topics in providing relevant insights for case strategies.
- Assisted in preparing legal documents for court submisssions.
Education
Bachelor of Laws (Honours)(LL.B(Hons)) -
Universiti Teknologi MARA (UiTM)
Shah Alam 09.2017 - 09.2021
Foundation In Law -
UiTM Centre Of Foundation Studies
Dengkil 05.2016 - 05.2017
Art Stream -
SMK Convent Sentul
01.2011 - 12.2015
Skills
Team Collaboration and Support
Problem Solving
Attention To Detail
Time Management
Computer skills
Adaptability and Flexibility
Multitasking Abilities
Dependable and Responsible
Timeline
PROTEGE, Service Fulfillment, Virtual Banking
MAYBANK
07.2024 - Current
Veterinary Assistant
DR Zawani Animal Clinic
04.2023 - 05.2024
Legal Intern
Bishan & Partners, Advocates & Solicitors
03.2022 - 04.2022
Bachelor of Laws (Honours)(LL.B(Hons)) -
Universiti Teknologi MARA (UiTM)
09.2017 - 09.2021
Foundation In Law -
UiTM Centre Of Foundation Studies
05.2016 - 05.2017
Art Stream -
SMK Convent Sentul
01.2011 - 12.2015
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