Farisya Najwa
Senai
Summary
Results-driven IT professional with extensive experience in server management, system administration, and technical support. Proficient in providing technical support for shop floor systems and troubleshooting both on-site and remotely. Strong background in managing, optimizing, and troubleshooting databases related to shop floor operations, with a commitment to improving system efficiency and reliability.
Overview
4
4
years of professional experience
Work History
Assistant IT Engineer
Wiwynn Technology Services
01.2024 - Current
- Provide daily technical support for shopfloor systems (SFCS) to ensure minimal downtime and smooth manufacturing operations.
- Assist in monitoring, maintaining, and troubleshooting hardware and software issues related to production systems and devices (e.g. PDA, terminals, scanners).
- Work closely with project engineers to support system integration, deployment, and testing of new features or upgrades on the shopfloor.
- Responded first to user-reported issues, conducted root cause analysis, and coordinated resolution efforts to prevent recurrence.
- Provide technical support for hardware (PCs, printers, servers) and ensure minimal downtime.
- Ensured reliable network connectivity by configuring and troubleshooting LAN, WAN, and wireless connections.
- Install, configure, and maintain network equipment (routers, switches, access points).
- Monitored network performance and resolved connectivity issues to maintain operational continuity.
- Support system backups, software updates, and basic security tasks (firewall, antivirus).
- Participate in system improvement initiatives and ensure compliance with IT and manufacturing standards.
- Documented incidents, troubleshooting steps, and resolutions to facilitate knowledge sharing and drive continuous improvement.
- Maintain clear communication with production teams, supervisors, and IT management regarding incidents and support activities.
- Perform basic SQL tasks such as running queries, retrieving data, and supporting troubleshooting efforts.
- Perform routine maintenance on server rooms, cables, and network devices.
- Work with vendors and other teams for infrastructure upgrades or repairs.
- Document IT assets, configurations, and troubleshooting steps.
IT Technician
Beyonics Precision
01.2022 - 01.2024
- Install, configure, and maintain network equipment (routers, switches, access points).
- Set up and troubleshoot LAN, WAN, wireless connections to ensure reliable network access.
- Monitored network performance, resolving connectivity issues to maintain operational continuity.
- Provide technical support for hardware (PCs, printers, servers) and ensure minimal downtime.
- Perform routine maintenance on server rooms, cables, and network devices.
- Support system backups, software updates, and basic security tasks (firewall, antivirus).
- Collaborated with vendors to facilitate infrastructure upgrades and repairs.
- Documented IT assets, configurations, troubleshooting steps to enhance knowledge sharing and support.
Education
SPM - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Senai
Senai, 8140001-2019
Diploma - Multimedia
Kolej Poly Tech MARA Ipoh
Bandar Meru Raya, 30020 01-2022
Skills
- SQL querying
- Technical support
- System integration
- Time Management
- Critical Thinking
- Effective Communication
- Teamwork
Languages
Malay
Proficient
C2
English
Intermediate
B1
Timeline
Assistant IT Engineer
Wiwynn Technology Services
01.2024 - Current
IT Technician
Beyonics Precision
01.2022 - 01.2024
SPM - Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Senai
Diploma - Multimedia
Kolej Poly Tech MARA Ipoh