Faris Rahimi
Retail Sales Operation
Kuala Lumpur,14
Summary
Dynamic leader with a proven track record at Hong Leung Shoes, adept in supply chain management and fostering teamwork. Excelled in driving continuous improvements and strategic selling, achieving notable sales targets. Skilled in problem-solving and communication, I've successfully mentored teams towards exceeding objectives, enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Area Supervisor
Hong Leung Shoes
03.2024 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Planned sequence of operations and established schedule.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Associate
United Colors Of Benetton
10.2023 - 03.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Supervisor
Max Fashion
08.2019 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Skills
Continuous improvements
Timeline
Area Supervisor
Hong Leung Shoes
03.2024 - Current
Sales Associate
United Colors Of Benetton
10.2023 - 03.2024
Supervisor
Max Fashion
08.2019 - 09.2023
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