Faris Hazimin Redzuan
Puchong
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Concentrix
Cyberjaya
08.2020 - 11.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Insurance Agent
Zurich Takaful
Bukit Damansara
07.2017 - 12.2019
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Driver
Grab
Petaling Jaya
12.2015 - 05.2017
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Account Assistant
Times The Bookshop
Subang Jaya
02.2015 - 08.2015
- Maintained detailed financial records of accounts payable status.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
BBA - Marketing
MARA University of Technology
Arau, Perlis, Malaysia 06.2011 - 11.2014
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Customer Service
Administrative Support
Product Knowledge
Critical Thinking
Active Listening
Computer Proficiency
Microsoft PowerPoint
Microsoft Excel
Video Gaming
Invested so much time and money into PC video game. The favorite game is DoTA 2 with 1,700 hours in-game time since 2022.
Timeline
Customer Service Representative
Concentrix
08.2020 - 11.2024
Insurance Agent
Zurich Takaful
07.2017 - 12.2019
Driver
Grab
12.2015 - 05.2017
Account Assistant
Times The Bookshop
02.2015 - 08.2015
BBA - Marketing
MARA University of Technology
06.2011 - 11.2014