Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

Faris Azmal

Customer Service

Subang Jaya

Summary

Dedicated and adaptable professional with diverse experience in customer service, sales, online administration, and food & beverage support. Proven skills in handling inquiries, promoting products, processing transactions, and providing back-end support in retail, hospitality, and telecommunications. Recognized for exceptional communication, attention to detail, and multitasking abilities in high-pressure settings. Committed to delivering outstanding service and fostering a collaborative team environment for optimal performance.

Overview

years of professional experience

year of post-secondary education

Languages

Work History

Customer Service Professional

Unifi

09.2024 - Current

Handled technical and provisioning support for broadband, voice, and IPTV services.
Assisted customers with service activations, line configurations, and fault troubleshooting via inbound calls.
Coordinated service restoration and escalations with backend teams for timely resolution.
Verified service availability, conducted line tests, and guided customers through basic technical checks.
Updated customer records and case notes accurately in internal systems.
Maintained high service quality while meeting performance metrics and call handling standards.
Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.

Credit Recovery Officer

MSM PARTNERS

02.2024 - 08.2024

Contacted customers with overdue accounts to negotiate repayment plans and resolve outstanding debts.
Maintained accurate records of calls, payment arrangements, and follow-ups using internal systems.
Assessed customers' financial situations to offer suitable recovery solutions within company policy.
Collaborated with the finance and legal teams on escalated accounts or default cases.
Ensured compliance with regulatory guidelines and internal procedures in all recovery activities.
Met monthly recovery targets while maintaining professionalism and customer sensitivity.

Waiter

Jibby & Co

03.2021 - 03.2022

Provided attentive and friendly service to guests, ensuring a pleasant dining experience.
Took accurate food and beverage orders and communicated them efficiently to kitchen staff.
Served meals and drinks promptly while maintaining high standards of presentation and hygiene.
Handled customer requests, complaints, and feedback professionally.
Assisted in setting up and clearing tables, maintaining cleanliness of the dining area.
Supported team during peak hours and special events to ensure smooth service flow.

Cashier

Sports Planet, Sunway

08.2019 - 12.2019

Handled customer payments accurately using cash, card, and e-wallet transactions.
Issued receipts, managed daily sales records, and performed end-of-day cash reconciliation.
Provided friendly and efficient customer service at the front counter and booking desk.
Assisted customers with court bookings, inquiries, and facility information.
Maintained cleanliness and organization of the cashier area and front desk.
Supported team with basic admin tasks and stock handling when required.

Online Admin

VapeXprezz

01.2019 - 08.2019

Managed daily order processing, tracking, and customer follow-ups to ensure smooth operations.
Updated product listings, descriptions, and stock levels accurately.
Handled customer inquiries professionally through online chat and messaging.
Performed data entry, basic record-keeping, and maintained organized digital files.
Supported online promotions and ensured timely responses during campaigns.
Ensured accuracy, speed, and good customer service in all online transactions.

Promoter

Tangs, Empire Subang Jaya

07.2018 - 09.2018

Actively promoted brand products to walk-in customers, providing detailed information and personalized recommendations.
Maintained attractive and organized product displays to boost visibility and drive sales.
Delivered excellent customer service, addressing inquiries and resolving minor complaints on the spot.
Achieved daily and weekly sales targets through persuasive communication and upselling techniques.
Assisted in stock replenishment, inventory checks, and end-of-day sales reporting.
Represented the brand professionally to enhance customer trust and shopping experience.

Kitchen Helper

Tryst Cafe

10.2017 - 01.2018

Assisted chefs with basic food preparation (cutting, washing, portioning) to ensure smooth kitchen operations during peak hours.
Maintained cleanliness and hygiene of kitchen workstations, utensils, and equipment following food safety guidelines.
Responsible for dishwashing and sanitizing all kitchen tools and dining wares.
Handled receiving, unpacking, and organizing of kitchen supplies; ensured proper stock rotation (FIFO).
Supported in setting up and closing kitchen daily, including waste disposal and surface sanitation.
Worked efficiently in a fast-paced environment while maintaining a positive team attitude.

Education

Creative Multimedia

SG Academy

Kuala Lumpur, 14

03.2022 - 06.2023

Skills

Customer Service & Communication

Strong interpersonal and communication skills (in-person and over the phone)

Experienced in handling customer inquiries, complaints, and feedback professionally

Able to provide clear technical support and service guidance

Sales & Promotion

Skilled in product promotion, upselling, and achieving sales targets

Experienced in building rapport with customers to drive repeat business

Effective in brand representation and in-store engagement

Technical & Administrative Support

Familiar with technical troubleshooting (broadband/IPTV/voice services)

Data entry, order processing, and basic invoicing

Inventory tracking and stock updates

Cash Handling & Front Desk Operations

POS system operation, cash handling, and end-of-day reconciliation

Booking coordination and front counter service

Basic record-keeping and payment tracking

Food & Beverage Service

Food and drink order taking, serving, and table setup

Kitchen support including food prep, cleaning, and dishwashing

Able to work under pressure in fast-paced environments

Soft Skills

Fast learner, adaptable to different roles and work settings

Strong teamwork and time management skills

High attention to detail, cleanliness, and organization