Xilnex POS & Inventory System
Hi, I’m
Faris Ahmad Bustamam
F&B Outlet Manager
Klang
Summary
Motivated Outlet Manager with years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
5
years of professional experience
4
years of post-secondary education
2
Certifications
2
Languages
Work History
Zuspresso (M) Sdn.BhdPetaling Jaya
Retail Store Manager
09.2022 - 04.2023
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Berjaya Starbucks Sdn BhdSubang Jaya
Shift Leader
11.2019 - 07.2022
Job overview
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
Berjaya Starbucks Sdn BhdSubang Jaya
Barista
06.2018 - 08.2019
Job overview
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
Education
Management And Science UniversityShah Alam, Selangor
Bachelor of Science from Medical Science
06.2016 - 06.2019
Management & Science University
Foundation In Medical Science from Medicine (Pre-Medicine)
05.2015 - 05.2016
Skills
Quality assurance
Accurate money handling
Point of Sale systems
Scheduling knowledge
Merchandising
Vendor management
Product and service sales
Store displays
Bank deposit procedures
Customer Response
Opening and closing procedures
RVarious Coffee Machine Handler, Mastrena 10, Mastrena 20, Lacimbali M23, M39
Software
Rymnet
Rymtime HRMS
Servedeck
Trello
Certification
Food Handler Cetification
Timeline
Retail Store Manager
Zuspresso (M) Sdn.Bhd
09.2022 - 04.2023
Shift Leader
Berjaya Starbucks Sdn Bhd
11.2019 - 07.2022
Certified Coffee Master
09-2019
Barista
Berjaya Starbucks Sdn Bhd
06.2018 - 08.2019
Food Handler Cetification
05-2018
Management And Science University
Bachelor of Science from Medical Science
06.2016 - 06.2019
Management & Science University
Foundation In Medical Science from Medicine (Pre-Medicine)
05.2015 - 05.2016