Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Reading Book, Writing, Watch Movie, Singing and Sports
Timeline
OfficeManager
Farini Ismail

Farini Ismail

Warehouse Officer
Bandar Baru Bangi

Summary

Achieved significant improvements in customer satisfaction and operational efficiency at Perfect Wall Deco Sdn Bhd by leveraging strong organization and exceptional communication skills. Expert in fostering supplier relationships and enhancing brand awareness, demonstrated through successful showroom events and effective staff training. Excelled in sales proficiency, contributing to long-term profitability and cost management. Diligent Showroom Manager known for exceeding store sales goals and coaching employees. A pleasant personality coupled with terrific marketing skills. Pursuing a new role where hard work and an understanding of merchandising displays will be highly valued. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Sales-driven Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale.

Overview

26
26
years of professional experience
5
5
Certifications

Work History

Admin Executive /Showroom Coordinator

Perfect Wall Deco Sdn Bhd
08.2016 - 06.2024
  • Fostered a positive work environment by effectively communicating with colleagues across various departments.
  • Contributed to long-term profitability by cultivating lasting relationships with repeat customers through excellent communication skills.
  • Conducted regular training sessions with showroom staff on new product offerings and industry trends to maintain a highly knowledgeable team capable of providing exceptional service.
  • Ensured accurate documentation of client orders which led to fewer discrepancies in fulfillment process.
  • Managed daily administrative tasks such as order processing, invoice generation, and payment collection for smooth business operations.
  • Enhanced customer satisfaction by providing personalized assistance in product selection and design consultation.
  • Provided exceptional customer service by promptly addressing concerns, resolving issues, and building rapport with clients.
  • Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
  • Coordinated special events within the showroom to generate increased foot traffic and brand awareness.
  • Trained newly hired sales team in upselling techniques.

Admin Purchasing

Hitachi Transport Malaysia
07.2013 - 03.2015
  • Assisted in developing annual budgets based on historical spend data, projected needs, and company objectives for responsible cost management practices during the fiscal year.
  • Increased profitability by analyzing spend data and identifying opportunities for cost reduction.
  • Improved supplier relationships through regular communication and proactive problemsolving.
  • Reported issues to higher management with great detail.
  • Maintained complete documentation and records of all purchasing activities.
  • Performed monthly reconciliation of open purchasing orders.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.

Line Monitor

Toko Elektronic Sarawak Sdn Bhd
02.1998 - 12.2002
  • Monitored number of cases received and returned by employees on weekly, monthly, and quarterly basis.
  • Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.

Education

High School Diploma -

University Utara Malaysia
Sintok, Kedah, Malaysia
04.2001 -

Skills

Strong Organization

Languages

Malay, English
Native language
Malay
Beginner
A1
English
Intermediate
B1

Certification

Certificate Of Participation (Toko Electronic Sarawak)

Interests

Work and develop networking Sports, Gym, and Travel

Reading Book, Writing, Watch Movie, Singing and Sports

Reading Book : Reading to improve one's memory. I usually read novels and Islamic books. Before going to bed or when you have free time. Writing : I write my life experiences and my ups and downs in my book diary. I once thought of writing a novel and a documentary about The Journey Of My Life, but I didn't have the strength anymore. Watch Movie :I like to watch stories about astronauts, aliens, sometimes love stories. Watching movies is just to relax the mind. Singing :Singing can relieve stress. We convey the voice of our hearts with the song we sing. Because sometimes we can't tell people about our problems, so as not to feel burdened we express them through the lyrics of the song.

Timeline

Admin Executive /Showroom Coordinator

Perfect Wall Deco Sdn Bhd
08.2016 - 06.2024

Admin Purchasing

Hitachi Transport Malaysia
07.2013 - 03.2015

Certificate Of Executive Diploma (UUM Sintok Kedah)

07-2013

Certificate Of Appreciation (TM Government)

12-2008

Sijil Bengkel Penulisan Kreatif (Selangor) PPAS Shah Alam

01-2006

Sijil Penghargaan (Ujian Tahap Kecepakan IT) TK2 Komuniti

04-2004

Certificate Of Participation (Toko Electronic Sarawak)

08-2001

High School Diploma -

University Utara Malaysia
04.2001 -

Line Monitor

Toko Elektronic Sarawak Sdn Bhd
02.1998 - 12.2002

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Farini IsmailWarehouse Officer