FARID IZAT KADIR ISMAIL
Summary
Dynamic professional with a proven track record at 99 Speedmart Sdn Bhd, excelling in customer service and operational efficiency. Adept at strategic planning and process improvement, I effectively resolved customer issues and enhanced team performance, driving significant increases in customer satisfaction and engagement. Strong communicator with expertise in financial transactions.
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering many years of successful performance in branch management.
Dedicated assistant branch manager offering a proven history of fostering client loyalty and account retention. Expansive experience in financial planning guidance and loan application review. Eager to apply several years of industry experience to fulfill a professional role.
Strategic financial professional enthusiastically seeking an Assistant Branch Manager opportunity to apply many years of superior performance in financial roles. Dedicated to providing quality financial products and services to serve corporate goals and customer needs. Aiming to contribute immediate value through an unfailing work ethic and branch operations expertise.
Meticulous assistant branch manager adept in cultivating account member satisfaction and loyalty illustrated through several years of positive management performance. Industrious and trustworthy with in-depth understanding of loan and financial products.
Effective assistant branch manager aiming to leverage in-depth knowledge of profit and loss reporting to add immediate value to the team in a professional role. Attentive to detail and driven to assist customers in finding the financial strategies to reach individual goals.
Diligent financial professional bringing several years of excellent performance in management roles. Strong history of meeting branch sales objectives through loan product expertise and targeted sales strategy.
Result-oriented Assistant Branch Manager with a solid background in banking and finance. Noted for strong leadership skills, adept at mentoring staff to increase productivity and customer satisfaction. Significant experience in risk management, loan processing, and implementing effective strategies for operational efficiency. In prior role, contributed to improving branch performance through proactive problem-solving and team collaboration.
Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Skilled professional inspired and motivated to help customers build financial independence.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
99 Speedmart Sdn Bhd
Kuantan, Pahang , Malaysia
04.2026 - Current
- Assisted in daily branch operations and customer service tasks.
- Managed inventory levels and restocked shelves as needed.
- Supported staff training and development initiatives for new employees.
- Facilitated communication between management and team members effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated promotional activities to enhance customer engagement in-store.
- Oversaw cash handling procedures to ensure accuracy and security.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained cleanliness and organization of the branch environment consistently.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised branch team, providing management with performance assessment suggestions.
- Provided training to new employees on company policies and procedures.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Developed strategy to achieve target sales goals.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
Graduate Executive Trainee
Amanah Saham Nasional Berhad
Butterworth,Penang, MY
07.2023 - 02.2024
- Collaborated with team members to develop client presentations and marketing materials.
- Participated in training sessions to improve knowledge of investment strategies and regulations.
- Engaged with clients to address inquiries and provide information on services offered.
- Managed documentation for compliance purposes, ensuring accuracy and completeness of records.
- Coordinated meetings and prepared agendas to ensure effective communication within teams.
- Assisted in developing policies and procedures related to executive trainee onboarding process.
- Performed research tasks related to industry trends, market conditions, and competitor analysis.
- Developed solutions for administrative issues identified by executive staff members.
- Attended departmental meetings as necessary to provide input on strategic decisions.
- Reviewed documents such as contracts, proposals, and budgets prior to submission.
- Monitored performance metrics against established goals set forth by senior leadership team.
- Conducted analysis of current processes to identify areas for improvement in efficiency and effectiveness.
- Gathered data from multiple sources to analyze trends in customer service performance.
- Provided feedback on employee development plans based on their individual strengths and weaknesses.
- Collaborated with senior management to create strategies to improve business operations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
Education
SARJANA MUDA - BUSINESS ADMINISTRATION AND COMMERCE
Universiti Kuala Lumpur
07.2022
DIPLOMA - PENGAJIAN PERNIAGAAN
Politeknik Seberang Perai
01.2017
Skills
- Customer service
- Financial transactions
- Client engagement
- Process improvement
- Effective communication
- Problem resolution
- Time management
- Strategic planning
- Operational efficiency
- Business development
- Google drive
- Documentation
Guardian Information
MASHITAH BINTI JAHIDIN, IBU, 0175134032
Social Media
Farid Izat Kadir Ismail
Document Checklist
- Kad Pengenalan, True, True
- Sijil Lesen Memandu, True, True
- Sijil Lahir, True, True
- Sijil/Surat Pengesahan Kerakyatan Negeri, True, True
- Sijil SPM/MCE/SPMV/SMA/SPVM/SVM, True, True
- Sijil STPM/HSC/STAM, True, True
- Sijil Berhenti Sekolah, True, True
- Sijil-sijil berkaitan dengan jawatan (Pertanian/Perhutanan/Veterinar dll), True, True
- Sijil Kemahiran Malaysia, True, True
- Diploma/Transkrip/Surat Pengesahan (Jika Belum Konvo), True, True
- Ijazah/Transkrip/Surat Pengesahan (Jika belum Konvo), True, True
- Surat Pengesahan Ketua Jabatan, True, True
- Slip Gaji Akhir, True, True
- Kenyataan Perkhidmatan yang terkini, True, True
- LNPT (3 tahun berturutturut), True, True
- Laporan Pengisytiharaan Harta, True, True
- Slip Keputusan PSL, True, True
Birth State
PERAK
Ethnicity
MELAYU
Voter Information
LARUT & MATANG, POKOK ASSAM, TAIPING, PERAK
Bmi
28.34
Marital Status
Married ( berkahwin)
Languages
- Malay
- English
Interview Information
Graduate Executive Trainee, 0122632480
Personal Information
- ID Number: 950131085921
- Age: 30
- Height: 168.00 CM
- Weight: 80.00 KG
- Date of Birth: 01/31/95
- Religion: ISLAM
Parent Information
KADIR ISMAIL BIN K MYDIN, PULAU PINANG, WARGANEGARA, MASHITAH BINTI JAHIDIN, PERAK, WARGANEGARA, 0175134032
Timeline
Assistant Branch Manager
99 Speedmart Sdn Bhd
04.2026 - Current
Graduate Executive Trainee
Amanah Saham Nasional Berhad
07.2023 - 02.2024
SARJANA MUDA - BUSINESS ADMINISTRATION AND COMMERCE
Universiti Kuala Lumpur
DIPLOMA - PENGAJIAN PERNIAGAAN
Politeknik Seberang Perai