Faridah Tajudeen
Professional
Sungai Ara , Bayan Lepas,Pulau Pinang
Summary
As a skilled and passionate trainer and team player, I possess the ability to manage multiple responsibilities with ease. I am actively seeking an employment opportunity where I can leverage my expertise towards delivering outstanding service to the organization, while simultaneously advancing my own professional growth. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Marketing Executive cum Customer Relations Officer
Carettitute Sdn Bhd (O2 Clinic)
01.2018 - 01.2021
- Recruit new panel company and documentation administration for 7 branches
- Recruit and minimized third-party administrator (TPA) issues and followed up on new updates for 7 branches
- Handled new and existing panel company feedback & complaints
- Coordinate off-site & on-site covid test, blood test, and vaccination programs
- Developed and conduct in-house training programs for 7 branches operations team
Customer Service Officer
Pantai Hospital Penang
01.2017 - 01.2016
- Handle front desk management and supervised reception, registration department and emergency registration counter staff
- Handle all type of administration documents for submission and approval
- Plan duty roster for the staff & overtime submission to the human resources department
- Handled in-patient & out-patient front desk complaints
- Prepare Medical Officers (Locum) wages from the fin
Production Supervisor
Lexsun (M) Sdn Bhd
01.2015 - 01.2009
- Assist production Manager for targeted project & out-put
- Supervised Production Operators
- Controlled stock inventory for in-put & out-put of raw material
- Organized production of raw material by batch and pallet
- Conduct interviews with new operators
- Handle quality control department rejections and complaints.
Senior Pharmacy Cashier
Pantai Hospital Penang
01.2015 - 01.2008
- Handled payment collection for Out-patient
- Data entry for medicine and clinical charges
- Prepare daily payment collection reports from cashiers and submit to the finance department
- Prepared cashier duty roster according to outpatient clinic schedule
- Train new cashiers and co the cashiering team
- Handle out-patient issues and complaints.
Education
Executive Master Of Business Administration - General Management
Asia-E University
01.2017 - 04.2018
HRDF Certified Trainer - undefined
CEDR Corporate Consulting
Certification - undefined
Human Resources Development Corp
ISO 9001 Process Based Internal Audit - undefined
Allied Health Centre of Excellence
undefined
Neville Clarke International
Skills
Customer Services
Training and Development
Interpersonal Communication
Critical Thinking and Problem Solving
Root Cause Analysis
Motivation and Leadership
PowerPoint,Words & Excel
FisicienCBSPos SystemCanva Advanced
Capcut Video Editing
Special Events Planning
Tik Tok Content Creator
Complaint Handling Management
References
- Ms. Lee Jia Ling, Business Development Manager, Carettitute Sdn Bhd. 012-4282038
- Mr.Ganesh Rao, Head of Pharmacy Department, Pantai Hospital Penang, 04-6395038
- Mr.Manimaran,Chairman of PEKERTI - Persatuan Kemakmuran Rakyat Tanah Air Pulau Pinang 016-4383437
- Ms.Zaheera Ali, (Former) BBTMC President of Bayan Baru Toastmasters Club 018-2161915
Event Management
Successfully organised / coordinated
public events such as:
- Flower Decoration Workshop 2023 Persatuan Kemakmuran Rakyat Tanah Air Pulau Pinang
- Info Bantu Biz Network 2023. Koperasi Transformasi Masyarakat Pulau Pinang
- Bayan Baru Toastmasters Club 23rd Anniversary Installation Dinner and Humorous Speech Contest 2018/2019
- Tray Decoration Workshop 2019 -Persatuan Pembangunan Ekonomi & Usahawan Masyarakat India Pulau Pinang
- Bayan Baru Toastmasters Club Appreciation Night and Speechcraft Graduation 2017/2018
- Flower Decoration Workshop - 2018 Persatuan Pembangunan Ekonomi & Usahawan Masyarakat India Pulau Pinang
Timeline
Marketing Executive cum Customer Relations Officer
Carettitute Sdn Bhd (O2 Clinic)
01.2018 - 01.2021
Executive Master Of Business Administration - General Management
Asia-E University
01.2017 - 04.2018
Customer Service Officer
Pantai Hospital Penang
01.2017 - 01.2016
Production Supervisor
Lexsun (M) Sdn Bhd
01.2015 - 01.2009
Senior Pharmacy Cashier
Pantai Hospital Penang
01.2015 - 01.2008
HRDF Certified Trainer - undefined
CEDR Corporate Consulting
Certification - undefined
Human Resources Development Corp
ISO 9001 Process Based Internal Audit - undefined
Allied Health Centre of Excellence
undefined
Neville Clarke International