Farid Hadri
Kuala Lumpur
Summary
Regional Technical Manager with expertise in overseeing technical operations and driving productivity through innovative solutions. Proven track record in managing teams, resolving complex technical issues, and implementing operational policies. Stationed in Kuala Lumpur, Malaysia, representing MMM Group Germany to enhance regional customer support. Holds a Master's in Mechanical Engineering from Offenburg, Germany, and a Master's in Business Administration from Malaysia, contributing to improved efficiency and successful project outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Technical Manager
MMM Group
Kuala Lumpur
09.2023 - Current
- Regional Technical Manager for South East Asia and other selected Asian countries. Constant engagement with customers in Sterile Reprocessing Field to provide technical solutions, trainings, agile project implementation as well as optimize the after sales operations of the region.
- Informing clients of project developments as well as company value adding capabilities in the region
- Providing support for clients’ services as well as new market introduction in projects
- Supporting and providing information and data for preparation of tenders
- Supporting clients’ staff by creating and presenting technical training in regards to sterile goods reprocessing and containment labs.
- Frequently travelling to customers where support is needed as well as giving support to diverse project stakeholders for agile implementation of project (pre- and post-installation, site preparation, measurements, monitoring, etc.)
- Current Regional Technical Manager of MMM Group, a company that provides sterile goods reprocessing solutions to hospitals, laboratories, research institutes and pharmaceutical companies worldwide. MMM Group's technologies are made in Germany, with production plants in Stadlern and Peiting, Germany, as well as Brno, Czech Republic.
Regional Manager - Care Segment
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2019 - 08.2023
- Holding the responsibility of Segment Manager for the diverse Cleaning and Disinfection Equipment distributors for the SEA region. Constantly meeting customers to provide solutions in the Healthcare segment, collecting strategical market information, closing deals as well as maintaining rapport with existing customers.
- Growing the market share of Meiko Disinfection Equipment in the region via strategical dealership management.
- Report to upper management on the performance of the distributors and constantly improving the sales operation of each distributor based on the analysis of their sales figures.
- Liaising with medical device consultants to emphasize the importance of good quality equipment in the market via Meiko Cleaning and Disinfection Products.
- First line support of regional Distributors in commercial, technical and clinical related inquiries from their customers.
- Constantly improving the sales operations of Meiko Products in the Healthcare segment.
Technical Project Engineer
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2018 - 12.2018
- Acting as a first level engineering and technical support for the regional Sales Manager concerning ongoing projects in the Institutional/Hospital Segment for South East Asia.
- Tendering and Technical Proposals.
- Equipment Specifications, functionality and Troubleshooting.
- Generating quotations with detailed technical write-ups.
- Supporting the regional Sales Manager on project procurement.
- Managing projects upon receipt of purchase order.
- Coordinating company resources to run projects.
- Discussions with project stakeholders for successful project execution.
- On-site guidance of ground staff.
Sales Application Engineer
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2016 - 12.2017
- General Sales Support for ongoing projects.
- Tender and Proposal.
- Project Procurement.
- On-Site supervision of ground staff.
- General sales support for the sales managers.
- Preparation of technical quotations and product specifications.
- First line technical support for Hospital Disinfecting products.
- Communication with German HQ for customized product solution.
- Participate in marketing road shows to educate the public on company product line.
- Layout planning for kitchen warewashing area and washing automation.
- Presenting to the users on company products.
- Assisting regional dealers and consultants in technical clarifications.
Research Assistant and Masterand
Fraunhofer-Institute of Solar Energy, Germany
07.2014 - 07.2015
- Support the German Research team on heat pumps development.
- Technical Assistance.
- HVAC Calculations.
- Master Thesis.
Education
Master of Business Administration (MBA.) -
UNITAR International University
Petaling Jaya, MALAYSIA01.2024
Master of Mechanical Engineering (M.Sc.) -
University of Applied Sciences Offenburg
Offenburg, GERMANY01.2015
Bachelor of Mechanical Engineering (B.Sc.) -
University of Applied Sciences Offenburg
Offenburg, GERMANY01.2012
Skills
- Technical training and support
- Problem solving
- Crisis management
- Tender preparation
- Project implementation
- Equipment specifications
- Customer relationship management
- 2D and 3D design
Certification
- Sterilization Science Course HKSSMA
- MMM Products in CSSD and Life Science
- MMM Advanced Product Training
- Rhetoric and Communication
- Autocad (Autodesk and P-Con Planner)
Languages
- English
- German
- Bahasa Malaysia
Language Skills
English
Native
Native
German
Advanced (C1)
C1
Malay
Proficient (C2)
C2
Timeline
Regional Technical Manager
MMM Group
09.2023 - Current
Regional Manager - Care Segment
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2019 - 08.2023
Technical Project Engineer
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2018 - 12.2018
Sales Application Engineer
Meiko Clean Solutions (SEA) Sdn. Bhd
01.2016 - 12.2017
Research Assistant and Masterand
Fraunhofer-Institute of Solar Energy, Germany
07.2014 - 07.2015
Master of Business Administration (MBA.) -
UNITAR International University
Master of Mechanical Engineering (M.Sc.) -
University of Applied Sciences Offenburg
Bachelor of Mechanical Engineering (B.Sc.) -
University of Applied Sciences Offenburg