Farid Daniel Desmond
Sales Account Manager
Sungai Buloh
Summary
I am self motivated and self driven with a competitive personality to be a top achiever by not only to outdo others, but also myself.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Account Manager
Trescal (Malaysia) Sdn. Bhd.
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Team / Shift Lead
GRAB
01.2022 - Current
- To attend to customerʼs feedback and concerns with regards to their overall experience while using the companyʼs platform.
- To review and process any refunds or compensations accordingly based on their individual experience.
- To assist customers with any technical or financial concerns or queries that they may have with regards to their individual accounts while using the application.
Operations Manager
Rapid Security Services (M) Sdn Bhd
08.2012 - 01.2020
- Recruitment of staff which includes Operational personal, Admin and Accounts staff as well as Security Guards for the smooth flow of assignments.
- Training of Operation and Security Personal to fit the clientʼs requirements.
- Conducting routine spot checks on the companies sites during the day and night.
- Preparation of Recommendations for new and current assignments.
- Preparations of monthly and weekly reports.
- Preparation of detailed reports in conjunction with any theft, robbery, damage to the clientʼs property or any other queries that the clients bring forth to the companies attention.
- Managing the daily deployment of a minimum 30-40 Security Guards per day.
Operations Manager
VADS BERHAD
11.2006 - 08.2012
- To coach and guide Agents, Team Leaders & Team Managers accordingly based on requirements and targets set by the management for overall Backend & Inbound teams.
- To alias and assist other related team's in aspects such as Quality, Work Force Management and Human Resource.
- To consistently review the companyʼs Operations and come up with proposals on improvements as and when required for the upper Management as well as Client.
- To control the leakage and manage the divisions SLA accordingly.
- To come up with immediate action plan and required proposals should the need arise based on the divisions and SLA performance.
Complex Supervisor
Bangsar Village Sdn. Bhd.
01.2004 - 10.2006
- To oversea and manage the daily Operations of the Complex which include Customer Service, Parking, Security and the Complex tenants.
- To be the liaison person between the Management and retailers / tenants.
- To train and oversea the staff for Customer Service, Parking and Security.
- To attend to any, and all matters that relate to the complex and customers and report to the Management on a Daily basis.
- To assist and work with the Marketing and Promotion teams for preparation of events, promotion, and festive activities.
Operations Manager
Pahlawan Security Services (M) Sdn Bhd
06.2002 - 01.2004
- Recruitment of Security Guards for the smooth flow of assignments.
- Training of Security Personal to fit the clientʼs requirements.
- Conducting routine spot checks on the Security Guards during the day and night.
- Preparation of Recommendations for new and current assignments.
- Preparations of monthly and weekly reports.
- Preparation of detailed reports in conjunction with any theft, robbery, damage to the clientʼs property or any other queries that the clients bring forth to the companies attention.
- Managing the daily deployment of 30-40 Security Guards per day.
Survey Officer
Asia Market Intelligence (M) Sdn Bhd
08.2000 - 05.2002
- Working together with researchers in order to collect data for clients.
- Inter-relating with public through face-to-face and the telephone communication to collect data for clients.
- Training new comers in means and ways of relating and communicating with the common public.
- Training new comers on different ways of conducting surveys.
Education
Diploma - Computer Science
Shankya Institute of Information Technology
08.2000 - 05.2002
Change University - undefined
Change University
05.2012 - 06.2012
Skills
- MS - Windows
Accomplishments
- Top Achiever Business Development Executive Q1 & Q2 2025
- High Flyer CSR - Excellent Quality & KPI for January 2007
- High Flyer CSR - Best CSR for February 2007
- High Flyer CSR - Excellent Performance 2007
- High Flyer Team Leader - Best Team Leader June 2009
- High Flyer Team Leader - Best Team Leader December 2009
- High Flyer Team - Excellent Performance for Fourth Quarter 2009
- High Flyer Team Leader - Best Team Leader January 2010
- High Flying Team - Excellent Performance First Quarter 2010
- TM Service Excellence Award - Executive of The Year 2010
- TM Group CEO Merit Award 2010
- GRAB CESG TOP PERFORMER - MARCH 2022
- GRAB CESG TOP PERFORMER - APRIL 2022
- GRAB CESG GOLD MEDALIST - LOWEST DSAT - 1ST HALF 2022
- GRAB CESG TOP PERFORMER - September 2022
- GRAB CESG TOP PERFORMER - December 2022
Personal Information
- Date of Birth: 02/09/82
- Gender: Male
- Nationality: Malaysian
- Driving License: B2,D
- Marital Status: Married
- Place of Birth: Kuala Lumpur
Timeline
Account Manager
Trescal (Malaysia) Sdn. Bhd.
02.2024 - Current
Team / Shift Lead
GRAB
01.2022 - Current
Operations Manager
Rapid Security Services (M) Sdn Bhd
08.2012 - 01.2020
Change University - undefined
Change University
05.2012 - 06.2012
Operations Manager
VADS BERHAD
11.2006 - 08.2012
Complex Supervisor
Bangsar Village Sdn. Bhd.
01.2004 - 10.2006
Operations Manager
Pahlawan Security Services (M) Sdn Bhd
06.2002 - 01.2004
Survey Officer
Asia Market Intelligence (M) Sdn Bhd
08.2000 - 05.2002
Diploma - Computer Science
Shankya Institute of Information Technology
08.2000 - 05.2002