Farhana Pikri
Content Moderation (Korean Speaker)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Escalation Analyst (Korean/English Market)
TaskUs SDN BHD
09.2023 - Current
- Moderate High Risk Critical Content for Escalations
- Process Escalations for Client
- Internal Calibration
- Assisted in Engagement and Wellness Programs
Quality and Support Analyst (Korean Market)
Accenture Solutions SDN BHD
07.2021 - 09.2023
- Korean Market Quality Audits and Reporting
- Real-time support and Error Coaching for Korean Market Analysts
- Marketized Training and Management for Korean Market New Hire
- Workflow Introduction and Global Training for Cross-flow Korean Market Analysts
- Movement and Implementation of New Workflow on site
- Assisted in creating an alignment programme to Increase Quality
- Assisted in creating the Korean Slangs Terms Depository
- Being the bridge between client and internal team for Client and Internal Calibration
- Reporting Korean Market Trending Items
- Quality Shadowing and Quality Reports for Client Visit
- Awarded twice as Pillar of Community
Digital Data Reviewer (Korean Market)
Accenture Solutions SDN BHD
04.2020 - 07.2021
- Content Moderator Analyst (Korean / English Market)
- Upskill to multiple workflows
- POC for Korean Market
- Assisted in Real-time support to other Analysts
- Assisted in the Engagement and Wellness Programs
Translator (Korean-English-Malay)
Joongsun SDN BHD
04.2018 - 04.2020
- Collaborated with team to translate series of documents (Korean - English - Malay)
- Build relationship with company business partners and identify new business opportunities
- Attend meetings as translator and relay the messages to ease the meetings
- Preparing outgoing official letters and emails for the company
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work
Education
Bachelor of Science - (Genetics And Molecular Biology)
University of Malaya
Kuala Lumpur, Malaysia07.2017
Skills
- Advanced Language Proficiency (Korean / English)
- Native Language Proficiency (Malay)
- Online Platform Moderation
- Quality Auditing
- Cross-Functional Teams Communication
- Performance Tracking
- Job Scope Training
- Analysis and Reporting
Accomplishments
- Cross-Site Collaborative Tracker - 2023
- Client Visits Quality Report and Shadowing - 2023
- Training and Implementation of New Workflow - 2022
- Pillar of Community (Awards) - 2022
- Alignment Programme for Quality Increment - 2022
- Korean Slang Terms Depository - 2021
- Pillar of Community (Awards) - 2021
- Client Visits Quality Report and Shadowing - 2021
- Games for Well-being - 2020
- Above and Beyond (Awards) - 2019
Certification
Test of Proficiency in Korean (TOPIK II)- Level 5 Proficiency
Timeline
Escalation Analyst (Korean/English Market)
TaskUs SDN BHD
09.2023 - Current
Quality and Support Analyst (Korean Market)
Accenture Solutions SDN BHD
07.2021 - 09.2023
Digital Data Reviewer (Korean Market)
Accenture Solutions SDN BHD
04.2020 - 07.2021
Translator (Korean-English-Malay)
Joongsun SDN BHD
04.2018 - 04.2020
Bachelor of Science - (Genetics And Molecular Biology)
University of Malaya
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