AHMAD FARHAN JASMI
Senior Product Specialist
Kuala Lumpur
Summary
Grew and developed in a dynamic environment as a Sales & Marketing Executive for 12 years with an aggressive drive for results - increase sales and customer base to achieve the company’s sales objectives and stay ahead of the competition. 12 years in Sales & Marketing make me committed to delivering high-quality results with little supervision. Energetic, organized and professional. Articulate and friendly with a professional demeanor.
Overview
15
15
years of professional experience
Work History
Senior Product Specialist
AJ Research & Pharma Sdn Bhd
Kuala Lumpur (Remote)
07.2021 - Current
- Streamlined communication channels between departments, fostering collaboration in pursuit of shared objectives.
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Increased brand recognition with well-crafted marketing campaigns that effectively showcased product features and benefits.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received
Senior Sales & Marketing Executive
Kopetro Travel & Tours Sdn Bhd
Kuala Lumpur (Remote)
02.2019 - 07.2021
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established and implemented departmental policies, goals and objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
Senior Executive
Andaraya (M) Sdn Bhd
Kuala Lumpur
04.2014 - 09.2018
- To prepare a document for expatriate system division immigration & ministry of home affair (KDN) to prepare and provide report management ESD account system to assistant and support sales department and admin support
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- To handle all document/permit submissions to authorities, arrangement of workers arrivals and departure, logistic as well as achieving good compliance and industrial relations
- Manage work permit, quota application, passport & permit renewal, check out a memo (COM) repatriation, abscondment, Fomema, welfare such as counselling and etc.
Personal Finance Representative
AIA Public Takaful Berhad
Kuala Lumpur
03.2011 - 04.2014
- Provided exceptional customer service by promptly addressing questions or concerns related to accounts or transactions.
- Worked closely with lending partners to secure favorable loan terms for clients, resulting in increased access to capital and financing options.
- Facilitated workshops on personal finance topics, enhancing community knowledge of budgeting, savings strategies, and investment planning.
- Handled complex estate planning matters for high-net-worth individuals, preserving assets efficiently while minimizing tax liabilities.
- Supported clients during major life transitions such as retirement or career changes by providing expert guidance on adjusting financial plans accordingly.
- Analyzed market trends to recommend sound investment strategies for clients'' portfolios.
Client Advisor
Louis Vuitton HQ
Kuala Lumpur
11.2009 - 03.2011
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Participated in networking events to establish valuable connections within the industry and community at large.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Education
Malaysian Certificate of Examinations SPM -
Sek Men Cochrane Perkasa
Kuala Lumpur, Malaysia 04.2001 -
Skills
Product Lifecycle Management
Vendor Relationship Management
Data-driven decision-making
Stakeholder Management
Team Collaboration
Excellent Communication
Active Listening
Adaptability and Flexibility
Timeline
Senior Product Specialist
AJ Research & Pharma Sdn Bhd
07.2021 - Current
Senior Sales & Marketing Executive
Kopetro Travel & Tours Sdn Bhd
02.2019 - 07.2021
Senior Executive
Andaraya (M) Sdn Bhd
04.2014 - 09.2018
Personal Finance Representative
AIA Public Takaful Berhad
03.2011 - 04.2014
Client Advisor
Louis Vuitton HQ
11.2009 - 03.2011
Malaysian Certificate of Examinations SPM -
Sek Men Cochrane Perkasa
04.2001 -