Farah Umaira Jamalludin
Retail Sales Assistant
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
4
4
years of professional experience
1
1
Language
Work History
Retail Sales Assistant
Switch
Jalan Merdeka, Melaka
01.2022 - Current
- Opened and closed store independently and prepared nightly bank drop for Team Leader.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with Team Leader to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
QA Executive
Victorious Step Sdn Bhd
Tanjung Malim, Perak
02.2021 - 03.2021
- Handle with customer complaint on quality issues - Involves in internal and external analysis quality issues - Analyze root cause and countermeasure in quality issues
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Liaised with vendors and end-users to uncover system optimization opportunities.
Customer Care Consultant
Maxis Broadband Sdn Bhd
Jalan Merdeka, Melaka
11.2019 - 02.2021
- Handle with customer complaint and services about Maxis - Sales and service on Apple Product - Promoting Maxis product; Maxis Postpaid, Maxis Fiber, Maxis
- ONEBusiness, etc, - working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions, and able to resolve customer complaints promptly to ensure maximum client satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Universiti Tun Hussein Onn Malaysia
09.2014 - 2018.10
Foundation of Science - Science
UiTM Puncak Alam
06.2013 - 2014.07
Skills
Sales Managementundefined
Timeline
Retail Sales Assistant
Switch
01.2022 - Current
QA Executive
Victorious Step Sdn Bhd
02.2021 - 03.2021
Customer Care Consultant
Maxis Broadband Sdn Bhd
11.2019 - 02.2021
Bachelor of Mechanical Engineering - Mechanical Engineering
Universiti Tun Hussein Onn Malaysia
09.2014 - 2018.10
Foundation of Science - Science
UiTM Puncak Alam
06.2013 - 2014.07
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