FARAH SHUHADA ALI

ADMINISTRATION

Work closely with Head of Sales, sales representative, Finance Department, Travel Agents and suppliers.

• Review literature requests and fulfils them as requested by Sales Representative.
• Assist sales representatives with ticket accounts closeouts.
• Maintains and updates database, prepare mailings, run labels and send materials.
• Maintains, stocks and reorder sales materials, sales kits, videos, discount tickets and other promotional materials.
• Serve as backup for review and screening of incoming sales calls, correspondence, emails and other communication.
• Provides general information or forwards inquiries to appropriate party.
• Acts as resource, point of contact and information source for sales calls.
• Makes outgoing call as required to support Sales and Selling activities.
• Assist on payment and claims for sales representative and supplier by providing proper documents ex. invoices, bill and receipt.
• Follow up with supplier on product materials and quotations.
• Assist sales representatives on contract with Travel Agent (TA), Sales Representative and suppliers.

TRAVEL AGENT

• Kept detailed records of sales and Travel Agent (TA) information updating database regularly to maintain top-notch service.
• Liaised with Travel Agent (TA), management, and sales team to better understand customer needs and recommend appropriate solutions.
• Created effective marketing and trade show material to educate and engage prospective clients in Product offerings.
• Maintained long-term relationships with high net-worth Travel Agent (TA) and clients.
• Improved on communication and responding to feedback.
• Created documents recommended courses of actions to assist upper management in complex decision-making issues.
• Presented Product during retail trade shows to increase numbers of traveler and make connections with potential customers.

• Maintaining strong knowledge of resort products, services, and facilities.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

RESERVATION (PARK)

• Obtain information, locations, hours, packages, pricing. Explain reservation policies, payment and refund policies and ticketing.
• Creates Order or update changes by utilized reservations system (Galaxy)
• Enter data and update to Finance on the complete transactions. Prepares and mails general information on confirmed letters/payments.

RESERVATION (HOTEL)

• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Provided customers with information about availability and pricing.
• Handled reservations and answered questions from interested patrons for room hotel.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Worked closely with front desk to achieve full occupancy of property.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

• Responsible in preparing cash bills and any related document before items delivered to customer
• Responsible in preparing daily and monthly store accounts report
• Responsible in preparing order for store stock
• Responsible in preparing monthly stock check list
• Managed and monitored staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Verified transactions, product orders and delivery dates and entered information into databases and reports.

• Responsible in multi task job in furniture and home decoration company
• Responsible in designing furniture for company and upon requested by client
• Responsible as sales assistant and give consultation for client in preparing plan layout and interior design ideas
• Responsible in preparing daily, monthly and yearly sales report
• Responsible in preparing stock check list
• Responsible in preparing stationary and household equipment for company
• Responsible in handling project for interior designing.
• Consistently stayed under client's budget for projects.
• Prepared original and relevant options for clients suitable to individual requirements.