Hi, I’m
Farah Nadiah Muhamad Fazil
Communication
Kuantan,Pahang
Timeline
Customer Service
Guardian
02.2024 - Current
Customer Service Representative
WATSON PERSONNAL CARE SDN BHD
03.2017 - 09.2020
Food & Beverage Coordinator
Zenith Hotel Kuantan
10.2016 - 12.2016
Practical Trainee
Ministry Of Tourism and Culture
05.2016 - 10.2016
University College Shahputra (UCSA),
No Degree from Diploma In Tourism Management
01.2014 - 10.2016
Sekolah Menengah Kebangsaan Alma
from SPM
01.2010 - 11.2015
Work History
GuardianKuantan, Pahang
Customer Service
02.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
WATSON PERSONNAL CARE SDN BHDKuantan, Pahang
Customer Service Representative
03.2017 - 09.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Zenith Hotel KuantanKuantan, Pahang
Food & Beverage Coordinator
10.2016 - 12.2016
Job overview
- Receive and file incoming letter, documents
● Supply and manage office equipment, machine or properties and manufactures, kitchen
utilities
● Schedule meeting
● Daily management and entry of all invoices
● Assisting in taking monthly inventory
● Recording monthly inventory of food items and kitchen equipment
● Recipe costing and maintaining recipe database
● Contact with local food purveyors/ vendors
● Tracking waste of food products to ensure food program is running as efficiently as possible
● Ordering ingredients and supplie
Ministry Of Tourism and CultureKuantan, Pahang
Practical Trainee
05.2016 - 10.2016
Job overview
- Organized Karnival Program Pelancongan Pelajar Peringkat Negeri Pahang 2016
● Organized Cabaran Memancing Pantai Lanjut Sempena Royal Pahang Billfish
● Organized Matta Fair Pahang Chapter 2016 - Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cross-trained and provided backup support for organizational leadership.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Overview
8
years of professional experience
9
years of post-secondary education
Education
University College Shahputra (UCSA),Kuantan
No Degree from Diploma In Tourism Management
01.2014 - 10.2016
University Overview
- [Number] GPA2.79
- Extracurricular Activities: [Activity] University College Shahputra (UCSA)
- Organized Explore Run event for Diploma in Tourism Management UCSA.
- Committee members for Futsal Club UCSA. Treasurer for Faculty of Business Management UCSA. Organized Family Day event for Diploma in Tourism Management UCSA Organized Pesta Warisan Pahang for community UCSA and IPTA
Sekolah Menengah Kebangsaan AlmaBukit Mertajam
from SPM
01.2010 - 11.2015
University Overview
Skills
- Microsoft Excel
- Promotional Support
- Microsoft Word
- Document Control
- Personalized
- Sales Expertise
- Call Center
- Quality Control
- Customer Relations
- Customer Service
- Documentation
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsSimilar Profiles
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