FARAH NABILAH BT ABD RAZAK
Batu Pahat,Johor
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Online Personal Shopper
Shopee
09.2019 - 09.2023
- Managed an online store, product listing, inventory management, and order fulfillment.
- Provided customer service by responding to inquiries , resolving issues .
- Collaborated with suppliers to ensure timely delivery of product .
CLERK & FRONT OFFICE
Kulim Inn Majlis Perbandaran Kulim
1 2013 - 3 2016
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
Promoter
U Call Mobile Kulim
07.2011 - 08.2012
- Assisted customer in selecting a mobile phone and accessories based on their preference.
- Provided detailed product information , features , specification and pricing
- Increased sales by effectively communicating product benefits.
Promoter
Csl Telecommunication
01.2011 - 07.2011
- Assisted customer in selecting a mobile phone and accessories based on their preference.
- Provided detailed product information , features , specification and pricing
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Education
Certificate - Land Survey
POLITEKNIK TUANKU SULTANAH BAHIYAH
01.2008 - 12.2010
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SEKOLAH MENENGAH TEKNIK KULIM
01.2006 - 12.2007
Skills
Willing to learn any new experiences in any types of coursework
Teamwork
Public Relation
Administrative tasks
File Maintenance
Document Management
State
Johor
References
PUAN NORHAYA BT OSMAN, 019-4524793, KULIM INN
City
Batu Pahat
Timeline
Online Personal Shopper
Shopee
09.2019 - 09.2023
Promoter
U Call Mobile Kulim
07.2011 - 08.2012
Promoter
Csl Telecommunication
01.2011 - 07.2011
Certificate - Land Survey
POLITEKNIK TUANKU SULTANAH BAHIYAH
01.2008 - 12.2010
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SEKOLAH MENENGAH TEKNIK KULIM
01.2006 - 12.2007
CLERK & FRONT OFFICE
Kulim Inn Majlis Perbandaran Kulim
1 2013 - 3 2016
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