Farah Maisarah Mohd Yusri

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Intern – Front Office, Sales & Marketing, Fun & Adventure

• Assisted Front Office team in guest check-ins/check-outs, reservations, and handling inquiries to ensure a smooth guest experience
• Supported Sales & Marketing department in preparing promotional materials, handling event arrangements, and updating client databases
• Collaborated with the Fun & Adventure team in planning and executing recreational guest activities and tours
• Gained hands-on experience in hospitality operations, customer service, and internal coordination across departments
• Developed strong communication, multitasking, and service-oriented skills in a fast-paced resort environment

• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

• Provided excellent customer service by assisting shoppers with product selection and styling advice
• Managed cashier duties, handled transactions, and maintained daily sales reports
• Ensured merchandise was well-stocked, organized, and visually appealing to enhance the shopping experience
• Supported store promotional activities and contributed to achieving sales targets
• Developed strong communication and persuasion skills in a fast-paced retail environment